Patient Engagement Manager

Practice Plus Group; West Midlands; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Induction

Career development

Learning management system

Team support

Job summary

Practice Plus Group’s Health in Justice service is seeking a Patient Engagement Manager to lead cross-prison patient engagement across the Midlands Directorate. You will oversee onsite Patient Engagement Leads and work with healthcare teams, prison staff, commissioners and partners to ensure patient voices drive service improvements and uphold the Triangle of Care standards.

This full-time role offers £50,000 to £60,000 per annum, with a bespoke induction, regional career development

Qualifications

• GCSE English and Maths at Grade C/4 or above, or Functional Skills Level 2 in English and Maths.
• Good IT skills, including Microsoft Office.
• Excellent communication skills.
• Strong organisational and prioritisation abilities.
• Commitment to high-quality patient care and customer service.
• Ability to advocate effectively for patients.
• Willingness to share relevant lived experience.

Responsibilities

• Lead and support site-based Patient Engagement Leads across the directorate.
• Provide oversight of patient engagement activities and patient satisfaction initiatives.
• Act as a key point of contact for directorate teams, site leads, and external stakeholders.
• Develop and maintain effective relationships with prison staff, commissioners, and partner organisations.
• Ensure patient feedback is actively gathered, heard, and used to improve services.
• Oversee patient forums, peer-led groups, and engagement activities.
• Champion the Triangle of Care standards.
• Ensure patients are involved in projects, service improvements, and training wherever possible.
• Lead processes for learning from patient compliments and complaints.
• Ensure complaints receive high-quality, timely responses.
• Identify and implement service improvements based on patient feedback.
• Support innovation and business development by involving patients in reviewing new initiatives.
• Oversee and develop the regional Health Champion peer support model.
• Deliver Health Champion training across the region.
• Promote best practice in peer support, patient involvement, and continuous quality improvement.

Skills

Excellent communication skills

Good IT skills

Strong organisational skills

Commitment to high-quality patientcare

Advocacy for patients

Willingness to share lived experience

Education

GCSE English and Maths or Functional Skills Level 2

Tools

Microsoft Office

Job description

+ MAKE A DIFFERENCE TO EVERY LIFEWe have an exciting opportunity for a Patient Engagement Manager to join the Health in Justice service at Practice Plus Group.

About The Role

We have an exciting opportunity for a Patient Engagement Manager to join the Health in Justice service at Practice Plus Group.

You will work across the Midlands Directorate.

The Patient Engagement Manager is a directorate leadership role which focuses on ensuring that patients' voices are heard and used to improve healthcare services across our prisons. The role provides leadership to onsite Patient Engagement Leads and works closely with healthcare teams, prison staff, commissioners, and external partners.

Salary & Hours

This position is full time working 37.5 hours per week.

You will receive an annual salary of £50,000 to £60,000per annum.

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

What you'll be doing

• Lead and support site-based Patient Engagement Leads across the directorate.
• Provide oversight of patient engagement activities and patient satisfaction initiatives.
• Act as a key point of contact for directorate teams, site leads, and external stakeholders.
• Develop and maintain effective relationships with prison staff, commissioners, and partner organisations.
• Ensure patient feedback is actively gathered, heard, and used to improve services.
• Oversee patient forums, peer-led groups, and engagement activities.
• Champion the Triangle of Care (Service User, Professional, Carer) standards.
• Ensure patients are involved in projects, service improvements, and training wherever possible.
• Lead processes for learning from patient compliments and complaints.
• Ensure complaints receive high-quality, timely responses.
• Identify and implement service improvements based on patient feedback.
• Support innovation and business development by involving patients in reviewing new initiatives.
• Oversee and develop the regional Health Champion peer support model.
• Deliver Health Champion training across the region.
• Promote best practice in peer support, patient involvement, and continuous quality improvement.

What we’ll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 60 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Qualifications, skills and experience required

• GCSE English and Maths at Grade C/4 or above, or Functional Skills Level 2 in English and Maths.
• Good IT skills, including Microsoft Office.
• Excellent communication skills.
• Strong organisational and prioritisation abilities.
• Commitment to high-quality patient care and customer service.
• Ability to advocate effectively for patients.
• Willingness to share relevant lived experience.

Secure environments are one of the most challenging yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.