Patient Engagement Lead

Practice Plus Group; Leeds; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Discounts on shopping and leisure

Leisure activity discounts

Career development support

24/7 employee assistance helpline

Financial assistance

Job summary

Practice Plus Group in Leeds is recruiting a Patient Engagement Lead to drive patient engagement activities at HMP Leeds, a category B men's prison located in Leeds. You will coordinate service user engagement, plan projects with patient input, and ensure delivery aligns with patient needs.

The role is full-time (37.5 hours/week) with an annual salary of £29,264–£33,510, plus development opportunities and a supportive team environment.

Qualifications

• Caring, compassionate healthcare professionals who value patient-centred care.
• Ability to work with patients and prison colleagues to place patient at the centre.
• Strong communication and collaboration skills to act on patient feedback.

Responsibilities

• Improve patient engagement activities and satisfaction through user engagement and peer-led forums.
• Respond to patient engagement inquiries from staff, partners and patients; oversee Health Champion training.
• Ensure statutory requirements and timely evaluations across sites with feedback to patients and staff.

Job description

+ MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead, to join our team at HMP Leeds, a catergory B men's prison, located at Gloucester Terrace in the Armley area of Leeds in West Yorkshire,

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Engagement Lead, to join our team at HMP Leeds, a catergory B men's prison, located at Gloucester Terrace in the Armley area of Leeds in West Yorkshire,

Hours

This role is full time working 37.5 hours per week. Monday to Friday: core business hours.

Salary

You will receive an annual salary of £29,264 - £33,510 depending on experience.

How we will support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

What you'll be doing

As a Patient Engagement Lead your responsibilities will vary. You will:

• Be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.
• Act as a point of contact and respond to patient engagement enquires from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
• You’ll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn’t stop there… we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Provide outstanding patient experience by seeking out, listening to and acting on their feedback, so that care is personalised and informed by what matters to them.
• You will work closely with patients, healthcare and prison colleagues to ensure the patient is at the centre of service delivery.
• Confidence to action feedback from patients and liaise with the wider healthcare team.

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.