Patient Data Services Operator

NHS Scotland; City of Edinburgh, Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Work-life balance policies

Occupational health services

Learning resource centres

Discounted leisure benefits

Job summary

Public Services Delivery Scotland is recruiting for a role handling day-to-day transactional upkeep of the national CHI database and supporting the movement of medical records between GP Practices. You will manage patient demographics and registration details while addressing daily queries from staff and patients.

The post offers hybrid working patterns across Scotland, with an emphasis on accuracy, confidentiality and a strong customer-focused approach.

Qualifications

• Team player with a strong customer-focused approach.
• Excellent keyboard skills and accuracy under pressure.
• Proficient in Microsoft Office suite with good communication and telephone experience.

Responsibilities

• Carry out day-to-day transactional upkeep of the national CHI database to maintain patient demographic and GP Practice registration information.
• Support movement of medical records between GP Practices and track/record the movement or exceptions in the movement process.
• Deal with queries from GP Practice staff and patients on a daily basis.

Skills

Teamwork

Customer focus

Keyboard skills

Microsoft Office

Communication

Telephone experience

Organisational skills

Accuracy

Confidentiality

Tools

Microsoft Office

Job description

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long‑term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

The postholder is responsible for carrying out the day‑to‑day transactional upkeep of the national CHI database to maintain accurate and up‑to‑date patient demographic and GP Practice registration information. Additionally, the postholder supports the movement of medical records between GP Practices including recording the tracking of the movement or record and correcting exceptions in the movement process. This involves dealing with queries from GP Practice staff and patients on a daily basis.

The Candidate

An effective team worker with a strong customer focused approach you will possess good keyboard skills, proficient in use of Microsoft office suite, strong communication skills and telephone experience. You will be able to demonstrate excellent organisational skills together with a high degree of accuracy and ability to work under pressure to meet deadlines. The ability to maintain strict confidentiality is essential.

Location and Working Pattern:

3 posts based at Gyle Square, Edinburgh

2 posts based at Delta House, Glasgow

Currently full hybrid working for Glasgow and partial hybrid working for Edinburgh.

Monday to Friday, 36 hours per week.

PSD Scotland is a remote‑friendly employer with colleagues based throughout Scotland. We support hybrid and office‑based working arrangements where possible and welcome discussions about alternative working patterns during the application process.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

• Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all under‑represented groups, including racially minoritised people and disabled people. You do not need to be working in a similar role now. Whether you are returning from a career break, such as maternity, paternity or caring responsibilities, or bringing transferable skills from another sector, your experience can bring a valuable perspective to our work. We are committed to supporting staff health, wellbeing and development, and offer a range of learning and development opportunities to promote diversity, inclusion and positive mental health. Staff can also join a range of equality networks. As an equal opportunities employer and accredited Disability Confident Leader, we offer an interview to disabled applicants who meet the minimum criteria. Where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance. If you would like to discuss the role, reasonable adjustments or alternative working patterns before applying, please contact [e-mail].

Further Information

For an informal discussion on the Glasgow based post, please contact Gregg McDonnell, Patient Data Services Support Manager, at [e-mail].

For an informal discussion on the Edinburgh based post, please contact Natalie McLean, Patient Data Services Team Manager, at [e-mail] and Parkash Sharda, Patient Data Services Team Manager at [e-mail].

Closing date for completed applications is 28th October 2026.

Please note that the majority of correspondence is sent by e‑mail only, so please check your e‑mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance.