Policy & Business Analyst

NHS Ayrshire & Arran; Glasgow; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Travel within Scotland when required

Learning & development opportunities

Job summary

Public Services Delivery Scotland seeks a Policy & Business Analyst to support the Board Chairs and senior leaders. You will plan, coordinate and follow through national meetings, shaping forward plans and agendas while handling sensitive information with discretion.

You will work across governance, policy work and projects in a complex health and social care environment, with flexible hybrid working and travel within Scotland when required.

Qualifications

• This role requires experience in supporting senior meetings, governance arrangements, projects or policy work, ideally in health and social care or a similarly complex environment.
• Experience of NHS Scotland would be helpful, with ability to learn quickly and work with a wide range of people.

Responsibilities

• This role ensures national meetings are well planned, well run and properly followed through.
• You will coordinate agendas, gather input, and shape forward plans with Chairs and Vice-Chairs.
• You will create conditions for senior leaders to use time efficiently and reach clear conclusions.
• You will handle sensitive information with discretion, balancing competing priorities and tight deadlines.

Skills

Excellent organisational skills

Coordination skills

Written communication

Verbal communication

Discretion and confidentiality

Initiative and self-direction

Attention to detail

Professionalism with senior colleagues

Relationship building across teams

Judgement and diplomacy

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Policy & Business Analyst

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

This is an opportunity to work at the heart of NHS Scotland as part of the National Executive Support Team.

The team supports NHS Scotland’s Board Chairs, Chief Executives and other senior leaders to work together on shared priorities. This role is central to making that happen.

At its core, the job is about ensuring that important national meetings are well planned, well run and properly followed through. You will work closely with Chairs and Vice-Chairs to understand their priorities, shape forward plans and agendas, coordinate contributions and make sure they have what they need to lead effective discussions.

You will help create the conditions for senior leaders to use their limited time well, reach clear conclusions and maintain momentum between meetings. You will often work with sensitive information, competing priorities and short deadlines, so judgement, discretion and attention to detail are essential.

The Candidate

We are looking for someone who takes pride in making things work.

You will be highly organised, conscientious and comfortable taking responsibility for the detail. You will anticipate what is needed, use your initiative and follow work through rather than waiting to be prompted.

You will also be comfortable working directly with senior colleagues. This means communicating clearly, being reliable and professional, exercising sound judgement and knowing when you don’t have the answer, need to seek advice or raise an issue.

You Will Bring

• Excellent organisational and coordination skills.
• Strong written and verbal communication skills.
• Discretion and an understanding of the importance of confidentiality.
• Initiative and the ability to work independently within agreed priorities.
• Accuracy, attention to detail and a conscientious approach.
• Confidence and credibility when dealing with senior colleagues.
• The ability to build trusted working relationships across organisational boundaries.
• Sound judgement, diplomacy and sensitivity to different perspectives.
• The ability to manage several priorities and adapt when circumstances change.
• A collaborative approach and a willingness to help the wider team succeed.

You should have experience of supporting senior meetings, governance arrangements, projects, policy work or another relevant coordination role, ideally in health and social care or a similarly complex environment.

Experience of NHS Scotland would be helpful, but just as important is the ability to learn quickly, ask sensible questions and work effectively with a wide range of people.

Location and Working Pattern:

This post can be based at Gyle Square, Edinburgh or Delta House, Glasgow.

This is a national role, with hybrid working available. The postholder will need to work flexibly and travel within Scotland when required, including occasional overnight stays (once or twice a year).

The work pattern for this post is Monday to Friday, 36 hours per week.

PSD Scotland is a remote-friendly employer with colleagues based throughout Scotland. We support hybrid and office-based working arrangements where possible and welcome discussions about alternative working patterns during the application process.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all under‑represented groups, including racially minoritised people and disabled people. You do not need to be working in a similar role now. Whether you are returning from a career break, such as maternity, paternity or caring responsibilities, or bringing transferable skills from another sector, your experience can bring a valuable perspective to our work. We are committed to supporting staff health, wellbeing and development, and offer a range of learning and development opportunities to promote diversity, inclusion and positive mental health. Staff can also join a range of equality networks. As an equal opportunities employer and accredited Disability Confident Leader, we offer an interview to disabled applicants who meet the minimum criteria. Where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance. If you would like to discuss the role, reasonable adjustments or alternative working patterns before applying, please contact [e-mail].

Further Information

For an informal discussion on the post,

please contact Tim Andrew, Programme Director, NEST on [e-mail]

Closing date for completed applications is 16 October 2026

Interviews for this post are likely to take place on 9 November 2026.

Please note that the majority of correspondence is sent by e‑mail only, so please check your e‑mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance.