Digital Business & Commercial Manager

NHS National Services Scotland; Glasgow; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Pension scheme

Work-life balance policies

Occupational health services

Learning resource centres

Discounted leisure/shopping benefits

Job summary

Public Services Delivery Scotland (PSD Scotland) is seeking a Business and Commercial Manager to improve how we plan, organise and run national digital services across Scotland. You will support governance, performance reporting, resource planning and commercial activity across the Directorate, driving improvements and ensuring delivery against plans.

You will coordinate relationships with colleagues in technical, operational and corporate teams, produce timely reports, and help manage customer

Qualifications

• Experienced business and administration managers who can bring structure and coordination.
• Strong communication and relationship-building skills.
• Comfortable analysing information and producing reports.
• Experience of governance, planning, performance reporting, resource management, or commercial support.

Responsibilities

• Plan, organise and run services with governance, performance reporting and resource planning.
• Coordinate demand and lead on commercial activity, including quotations and proposals.
• Maintain commercial records and processes and support income forecasting and recovery.

Skills

Governance

Planning

Performance reporting

Resource management

Commercial support

Business improvement

Tools

Microsoft 365

SharePoint

Power BI

Job description

This post is a 12 Month Fixed Term / Secondment position. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, PSD Scotland reserves the right to refuse any such appointment.

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long‑term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

Digital and Security is looking for a Business and Commercial Manager to help us improve how we plan, organise and run our services. This is a varied role covering business management, governance, performance reporting, resource planning, commercial activity and team support.

Working across the Directorate, you will bring together information, plans and priorities to help teams and senior leaders make informed decisions and deliver successfully. You will help maintain business and delivery plans, support governance processes, coordinate resources and demand, develop performance reporting and ensure risks, actions and decisions are properly tracked and managed.

You will also support commercial activity, including customer quotations and proposals, income forecasting and recovery, and maintaining commercial records and processes.

Digital enablement is an important part of the role. You will help us make better use of Microsoft 365 technologies, including SharePoint, Power Apps, Power Automate, Microsoft Lists and Power BI, to streamline processes, improve reporting and reduce unnecessary manual effort.

This is an opportunity to make a real difference to how a national digital organisation operates by helping teams work more effectively, improving processes and supporting successful delivery.

The Candidate

We are looking for an experienced business and administration managers who can bring structure, coordination and commercial expertise to a busy and fast‑moving digital environment.

You will be highly organised, able to manage competing priorities and comfortable working with both plans and day‑to‑day operational activities. You will have strong communication and relationship‑building skills and be able to work effectively with colleagues from a range of technical, operational, corporate and customer‑facing teams.

You will be comfortable analysing information, producing reports and helping leaders make informed decisions. Experience of governance, planning, performance reporting, resource management, commercial support or business improvement would be beneficial.

Most importantly, we are looking for someone who enjoys solving problems, improving how things work and helping teams turn plans into action.

Location and Working Pattern:

Currently hybrid working, with a combination of home working and office attendance at either Gyle Square, Edinburgh or Delta House, Glasgow as the designated base location.

Monday to Friday, 36 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long‑term commitment to staff health and well‑being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such aim to guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on

Further Information

For an informal discussion on the post, please contact Clare Graham, Head of Strategy and Performance at

Closing date for completed applications is 19th October 2026.

Please note that the majority of correspondence is sent by e‑mail only, so please check your e‑mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance.