Core - Medical Office Coordinator

Beth Israel Lahey Health; Exeter; On-site; GBP 18,000 - 27,000; Full time

Job summary

Exeter Hospital, part of Beth Israel Lahey Health, is a nationally recognized community hospital delivering cardiovascular, oncology, orthopedics, and maternity services with a patient‑centered approach. The Front Desk Administrative Assistant role provides superior customer service to patients and clients while supporting the practice with phones, medical records, data entry, billing, scheduling.

Requirements include a high school diploma and 1 year of experience; 1–3 years in customer service

Qualifications

• High school diploma or equivalent.
• 1 year of experience in an office/clerical or healthcare setting.
• 1–3 years of experience in a customer service environment.

Responsibilities

• Provides superior customer service to patients and clients while supporting the practice with phones, medical records, data entry, billing, scheduling.
• Front desk duties including greeting, check-in/check-out, scheduling patient appointments, and directing calls.
• Assist with referrals, mail distribution, supplies, and basic chart management.

Skills

Customer service

Education

High school diploma

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

xeter Hospital, part of Beth Israel Lahey Health, is a nationally recognized, non-profit community hospital that has been caring for the Seacoast region since 1896. With more than 1,400 employees and 370 affiliated physicians, Exeter Hospital provides comprehensive services across cardiovascular care, oncology, orthopedics, breast health, maternity, and more—all supported by advanced technologies and an unwavering commitment to patient-centered care. At Exeter Hospital, you’ll find a close-knit, collaborative environment where every team member is valued, supported, and empowered to make a difference in the lives of patients and their families.Why Join UsMagnet®-recognized hospital known for nursing excellence and quality careCompetitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employmentCareer growth and leadership development opportunities across Beth Israel Lahey HealthFree onsite parkingStrong sense of community and teamwork where your contributions are recognizedState-of-the-art facilities and advanced technology to support exceptional careLocated in scenic Exeter, New Hampshire—just minutes from the Seacoast, with easy access to Boston and Portland banking.

Job Description:

Job Description:

Provides superior customer service to patients and clients while supporting the practice with
administrative duties such as phones, medical records, data entry, billing, scheduling.

Major Responsibilities:

• Utilizes superior customer service skills to perform daily front officeadministrative duties including greeting/check-in/check-out, scheduling patientappointments, answer/directing incoming telephone calls.
• Provides patient referrals (with physician direction) or ensures appropriatereferrals have been obtained for required visits in specialty offices.
• Reviewing and distributing interoffice/external mail, ordering and maintainingsupplies.
• Collection of payments and provides assistance to billing department to includeaccurate and timely entry of charges, accounts receivable entries.Participates in collection process.
• Knowledgeable of department specific software programs in order to performacurate and timely date entry of patient information such as vaccines, testresults, and surveillance.
• Creates and/or maintains filing system to include preparing charts, respondingto requests for records, scanning of records into electronic medical record andretrieving files from storage.
• Provide assistance with providers scheduling at clinic location as well as off sitelocations.Generates and maintains reports using company specific software programs aswell as excel.
• Provides other duties to enhance the overall operation of the organization.

Requirements:

• High school graduate or equivalent
• 1 year experience
• 1-3 years experience in customer service environment

Pay Range:

$17.72 - $26.05

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled