Patient Co-Ordinator

Community Eyecare; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player in eye health is seeking a Patient Coordinator to join their thriving team. This role is perfect for those who excel in communication and care, as you will be the first point of contact for patients, providing support and guidance. You'll enjoy a supportive work environment with opportunities for professional growth. With a focus on patient care and confidentiality, this position allows you to make a real difference in people's lives. Join a company that values caring, passion, and togetherness in their mission to enhance eye health services across the UK.

Benefits

Buy and Sell Annual Leave Scheme

Refer a Friend Scheme

Company Pension

Bluelight Card Discounts

Performance Reviews with Development Plans

Employee Discounts Portal

Cycle to Work Scheme

MediCash – Health Cash Plan

Qualifications

• Ability to empathize with patients and demonstrate genuine care.
• Strong communication and interpersonal skills.

Responsibilities

• Be the first point of contact for patients and manage calls.
• Perform administrative duties while following processes.

Skills

Empathy

Communication Skills

Organizational Skills

Interpersonal Skills

Microsoft Office Proficiency

Job description

Salary: £23,500 including London Weighting allowance

Location: Wandsworth

The Vacancy

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care-focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships, and is passionate about providing excellent care to our patients.

The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

We are looking for someone who can

• Support patients and be the first point of contact
• Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
• Provide advice to patients about the services we offer
• Use communication skills including empathy, tact, and reassurance in handling all calls
• Maintain a robust approach to data quality and patient confidentiality

What you’ll bring to the role

• Natural ability to empathise with patients and demonstrate genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and able to prioritise and schedule work independently

About CHEC

Community Health and Eyecare (CHEC) is an independent service provider specialising in Ophthalmology and Endoscopy services supporting the NHS. We operate a network of hospitals and clinics across the UK, providing end-to-end care through NHS partnerships.

Our core values are Caring, Passionate, Togetherness, Listening, and Focus, which guide our interactions with colleagues and patients alike.

Why work for us?

• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension
• Bluelight Card with discounts and cashback options
• Performance reviews with training and development plans
• Employee discounts portal
• Cycle to work scheme
• MediCash – Health cash plan

Our Mission

Since 2012, CHEC has been working with the NHS to increase patient choice and improve access to timely, locally-based ophthalmology and gastroenterology care, free at the point of delivery. We continue to expand our services across England, including ENT and Dermatology, aiming to deliver excellent clinical outcomes.

Safeguarding

CHEC is committed to safeguarding the welfare of children, young people, and vulnerable adults. All employees must adhere to our safeguarding policies. Recruitment checks include an Enhanced DBS disclosure where applicable.

As An Employer

We believe in building relationships based on trust, integrity, and honesty. CHEC offers a supportive work environment and an enthusiastic team, with benefits designed to support our staff and their professional growth.