Patient Pathway Coordinator

NHS; Basildon; On-site; GBP 27,000; Full time

Job summary

A leading healthcare provider is seeking an organised Patient Pathway Co-Ordinator to enhance patient journeys through efficient administration and communication. The role involves liaising with patients and various departments, ensuring smooth operations within the Respiratory Department at Basildon Hospital. Ideal candidates should possess strong communication and organisational skills, with prior administrative experience in healthcare preferred. Join a dynamic team committed to improving patient care and experience.

Qualifications

• Administrative experience within a healthcare setting.

Responsibilities

• Coordinate and monitor administrative processes along the patient pathway.
• Liaise with GPs and external teams to ensure seamless patient journeys.
• Manage patient information using hospital IT systems.

Skills

Communication

Organisational Skills

Education

Good standard of education including English and Maths

Tools

Microsoft Packages

Job description

Job summary

We are looking for an organised self-starter to provide efficient administration and secretarial duties within our Respiratory Department at Basildon Hospital.

If you're a people person, this role could be the right fit for you as you'll be the main contact for our Respiratory patients.

You'll also provide administration support and liaise with departments across the Trust, general practitioners, patients, relatives, and visitors, resolving queries as appropriate.

So if you are sociable, dynamic, and pride yourself on your communication skills, we'd like to hear from you today.

Main duties of the job

1. Your role will involve coordinating, monitoring, and initiating appropriate changes within administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly, and in accordance with targets and agreed timescales, utilizing computerised tracking systems to locate case notes and investigation results.
2. You will liaise with teams outside of the speciality, e.g., GPs, to ensure a seamless patient journey and monitor work lists for 'Choose and Book' to oversee Consultant workflow, escalating to Operational Managers if necessary.
3. As a Patient Pathway Co-Ordinator, you will navigate patients through their care pathway, from referral to treatment, using hospital IT systems to find information on the patient pathway, including PAS systems, endoscopy systems, medical records, histology reporting systems, etc.
4. Your general administrative duties will include courteously and efficiently receiving telephone inquiries from patients, carers, and external agencies regarding hospital admissions, processing incoming correspondence (paper and electronic), ensuring it reaches the appropriate department with deadlines, and maintaining accurate manual and electronic filing systems to ensure the accuracy of patient case notes.

About us

We work together, in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, aiming to improve the health and wellbeing of our patients in a compassionate way. We strive to provide a respectful, vibrant environment for staff to develop, innovate, and build careers. From facilities to consultant specialists, we aim to be the best. To achieve this, we seek not only the finest in their field but also those with potential. Experience is important, but so is outlook—if you are dynamic, forward-thinking, and enthusiastic, we want you to join us.

We offer a good working environment with flexible opportunities, and the chance to develop your career through training and support to succeed and progress.

Details

• Date posted: 16 May 2025
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £26,530 per year (Pro Rata for Part Time)
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 390-DoM-BA-1184
• Job locations: Basildon, Nethermayne, SS16 5NL

Job description

For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!

Person Specification & Application

Essential

• Good standard of education including English and Maths
• Administrative experience within a healthcare setting

Desirable

• Experience in Microsoft Packages - including Excel, Outlook, and Word
• Previous experience in managing patient pathways

Application process

Applications from job seekers requiring Skilled Worker sponsorship are welcome and will be considered alongside others. Visit the UK Visas and Immigration website for more information. This post is subject to a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer details

Mid and South Essex NHS Foundation Trust

Address: Basildon, Nethermayne, SS16 5NL

Website: https://www.mse.nhs.uk