Patient Access Coordinator

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking a Patient Access Coordinator to manage patient scheduling and queries. The role involves liaising with clinical teams to ensure timely appointments and providing excellent customer service to patients. Ideal candidates will demonstrate strong communication skills and a commitment to patient care.

Qualifications

• First point of contact for patients and service users.
• Provide scheduling support and administrative assistance.

Responsibilities

• Act as the first point of call for all patient access queries.
• Schedule outpatient and elective admissions according to urgency.
• Ensure patients are reminded of their appointments.

Skills

Communication

Customer Service

Job description

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The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Main Duties

• Act as the first point of call for all patient access queries to the Trust.
• On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
• Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
• Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
• Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
• Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
  
  

Department Information

The Nuclear Medicine Department employs 60 staff and has an annual revenue budget of £1.8m. The department is highly specialised and services include: thyroid clinic; general nuclear medicine; inpatient facilities and osteoporosis screening. The Department earns a significant amount of external income through its radio-pharmaceutical dispensary and has an international reputation for research and development.

Organisational Values

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The Post Holder Will

• Caring
• Ambitious
• Inclusive
  
  

For further details / informal visits contact: Name: Taj Uddin Job title: Deputy Service Manager Email address: [e-mail] Telephone number: 02071884133

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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