Patient Care Navigator (Receptionist)

NHS; Bristol; On-site; GBP 22,000 - 28,000; Part time

Job summary

The NHS seeks dedicated individuals for patient reception roles across Bristol, emphasizing customer service and teamwork. Candidates should possess strong communication skills and relevant experience, particularly within the NHS. Join a supportive environment providing high-quality healthcare.

Qualifications

• Good standard of written and spoken English required.
• Previous NHS experience preferred.
• Experience in customer service roles considered an asset.

Responsibilities

• Manage patient appointments and ensure efficient patient flow.
• Provide clerical support to clinical staff.
• Communicate effectively with patients and healthcare professionals.

Skills

Customer service

Communication

Teamwork

IT skills

Adaptability

Education

Minimum of 3 GCSEs or equivalent Grade C4 or above

Tools

EMIS

Microsoft Word

Outlook

Job description

BackwellMedical Centre 21.5hrs per week (Job A)Monday8.00am 1.30pm, Tuesday 8.00am 1.30pm,Wednesday 8.00am 1.30pm and Thursday 1.30pm 6.30pm

Backwell Medical Centre 16hrs per week (Job B)Tuesday1.30pm 6.30pm, Thursday 8.00am 1.30pmand Friday 8.00am 1.30pm

Brockway Medical Centre 21.5hrs per week (Job C)Monday8.00am 1.30pm, Tuesday 1.30pm 6.30pm,Wednesday 8.00am 1.30pm and Friday 8.00am 1.30pm

Brockway Medical Centre 16.5hrs per week (Job D)Tuesday8.00am 1.30pm, Wednesday 8.00am 1.30pmand Friday 1.30pm 6.30pm

Candidates will need to be a team player with a passion for givingexcellent customer service.Phone and reception experience, a good level of keyboard and IT skills andthe ability to demonstrate a good command of spoken and written English are essential forthe above position.

Previous experience gained withinthe NHS, along with a working knowledge of EMIS and medical terminology ispreferred. Some early morning/eveningwork will be required along with the occasional Saturday.

Main duties of the job

Thepurpose of the role is to:

The main focus of the role is to manage thethroughput of patients on behalf of the practice; to manage as appropriate theappointments for all clinical staff either face-to-face or by telephone

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way

Undertake a variety of administrative duties toassist in the smooth running of the Practice including the provision ofclerical support to clinical staff and other members of the Practice team

Facilitate effective communication betweenpatients, members the primary health care team, secondary care and otherassociated healthcare agencies

About us

Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 33,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.

We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.

Job responsibilities

• Opening up and locking-up of Practice premises and maintainingsecurity in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processinginbound and outbound telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriate healthcareprofessional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Arrangingrecall of patients e.g. annual reviews
• Filingand retrieving paper records
• Liaisewith the prescription hub in order to process repeat prescriptions inaccordance with Practice guidelines
• Computer data entry / data allocation and collation; processingand recording information in accordance with Practice procedures
• Initiating contact with and responding to requests frompatients, other team member and associated healthcare agencies and providers
• Managethe charges for non NHS work undertaken by the practice including takingpayment by cash / cheque / card
• Ensuretasks work cleared daily
• Efficiently communicate and handover information to colleaguesat the end of your shift
• Providing clerical assistance to Practice and associated NHSstaff
• Ordering, re-ordering and monitoring of stationery and othersupplies in accordance with Practice guidelines
• Provision of refreshments for staff and visitors as required,loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, noticeboards and leaflet dispenserstidy and free from obstructions and clutter
• Any other duties as reasonablyrequested
• Mentoringof new staff in induction programme
• Toparticipate in mandatory training, IPDR, and personal development plans tolearn new skills as part of self-development
• Cleaningof reception area
• EnteringBP results onto the clinical system

Person Specification

Personal Attributes

• Adaptability and flexibility
• Accuracy
• Working as part of a team
• Ability to work under pressure
• Trustworthy and reliable

Experience

• Experience of patient or customer service, ideally customer-facing
• Experience of working in a telephone environment
• Experience of reception work
• Previous NHS experience

Qualifications

• Demonstrates a good standard of written and spoken English
• Minimum of 3 GCSEs or equivalent Grade C4 or above

Skills and Knowledge

• Good keyboard and IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
• Good written and verbal communication skills
• Understanding of medical terminology
• Understanding of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.