Care Navigator

NHS; Melksham; On-site; Full time

Job summary

A leading healthcare provider in Melksham is seeking motivated Care Navigators to join their team. The role involves welcoming patients, managing appointments, and ensuring exceptional service delivery within the Practice. Successful candidates will demonstrate strong customer service skills and proficiency in Microsoft Office. A fulfilling career with personal development opportunities in a supportive environment awaits.

Benefits

Generous NHS pension scheme

Five weeks annual leave plus bank holidays

Free parking

Staff uniform

Qualifications

• 1+ years experience in a customer-focused role.
• Proficiency in Microsoft Office suite.
• Experience with telephone call handling.

Responsibilities

• Welcome patients and service users to the Practice.
• Signpost patients to the appropriate service.
• Ensure telephone calls are answered professionally.

Skills

Organizational skills

Communication

Customer service

Multitasking

Education

English and Maths grade C or above (or equivalent)

Tools

Microsoft Office

Microsoft Windows

Job description

Spa Medical Centre is looking to recruit flexible,enthusiastic, caring and motivated Care Navigators to join our Team.

The successful candidate will have previous customer facingexperience and will have excellent organisational and communication skills aswell as a high level of competency using Microsoft Office products andcomputers. They will have the ability to liaise with staff at all levels andwork effectively as part of a team. A strong commitment to personal andprofessional development and teamwork are essential for this role.

It is a permanent role. Full induction and training isgiven. We offer a generous NHS pension scheme, staff uniform, five weeks annualleave plus bank holidays.

Working: 20-25 hrs a week, shifts between the hoursof 07:45 20:00

Starting Salary £12.25/hr Pay Increased after successful probation.

Main duties of the job

Job Description:

As the First point of contact, welcome peopleand service users to the Practice.

Signpost patients, carers and visitors to themost appropriate service, appointment or team.

Ensure telephone calls are answered in a timelyand professional manner.

Work alongside the GP in handling on-lineconsultation platform (e-Consult).

Arrive, make, amend or cancel appointments(facetoface).

Read, action and maintain the Patient ContactList system in accordance with the Practices policy and process.

Assist patients with the new registrationprocess.

Share information regarding the complaintsprocedure.

Ensure patient confidentiality, respect, anddignity is adhered to at all times.

Pass on patient requests to the most appropriatedepartment or team member.

Act with professionalism and ensuring thatethical conduct is adhered to at all times.

For a full job description and personal specificationplease request via email or

visit our website; www.spamedicalcentre.co.uk

Qualifications

Proficiency in Microsoft Office suite

Strong organizational skills with attention todetail

Experience in data entry and clerical tasks

Ability to multitask and prioritize taskseffectively

Previous administrative experience is a plus

About us

At the SpaMedical Centre, we aim to provide the highest quality of care to the people ofMelksham, we are compassionate, friendly and professional. We work collaboratively with our patients toachieve the best health outcomes. Thepractice extends its ethos of caring to its staff and aspires to provide anurturing and rewarding environment in which to work.

Company events

Company pension

Free parking

On-site parking

Job responsibilities

Job Description:

As the First point of contact, welcome peopleand service users to the Practice.

Signpost patients, carers and visitors to themost appropriate service, appointment or team.

Ensure telephone calls are answered in a timelyand professional manner.

Work alongside the GP in handling on-lineconsultation platform (e-Consult).

Arrive, make, amend or cancel appointments(facetoface).

Read, action and maintain the Patient ContactList system in accordance with the Practices policy and process.

Assist patients with the new registrationprocess.

Share information regarding the complaintsprocedure.

Ensure patient confidentiality, respect, anddignity is adhered to at all times.

Pass on patient requests to the most appropriatedepartment or team member.

Act with professionalism and ensuring thatethical conduct is adhered to at all times.

For a full job description and personal specificationplease request via email or

visit our website; www.spamedicalcentre.co.uk

Person Specification

Qualifications

• English and Maths grade C or above (or equivalent)
• 1+ years experience in a customer focused role
• Telephone call handling
• Working within a team
• Working independently
• Knowledge of Microsoft Windows
• Skills - the ability to communicate and listen effectively
• IT - such as CLAIT, ECDL
• Experience in working in General Practice or Primary Care