Patient Co-ordinator, Patchway

Menlo Park Adult Social Care; West of England; On-site; GBP 21,000 - 29,000; Part time

Job summary

Progressive GP Group of Practices is seeking a Patient Co-ordinator to be the first point of contact for patients. You’ll listen, guide, reassure and help patients access the right healthcare professional or service.

No healthcare experience? We can teach you the systems and processes. You will develop transferable skills and have opportunities for career progression within Bristol, North Somerset and South Gloucestershire.

Qualifications

• GCSE English and Maths (or equivalent).
• Experience in a customer-facing role.
• Strong communication skills.
• Commitment to delivering excellent service.

Responsibilities

• Be the first point of contact for patients contacting the practice.
• Help patients access the most appropriate healthcare service.
• Manage appointment requests and bookings.
• Provide excellent customer service both over the phone and face-to-face.
• Support patients with enquiries and administrative requests.
• Create and maintain accurate patient records.
• Process correspondence and documentation.
• Work closely with GPs, nurses and other healthcare professionals.
• Help ensure patients receive a safe, efficient and positive experience.
• Every day is different, and every interaction matters.

Skills

Excellent communication

Customer service

Organised

Calm under pressure

Team player

Education

GCSE English and Maths

Tools

EMIS

Microsoft Office

Job description

Looking for a career that matters?

Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support.

Progressive GP Group of Practices

As a Patient Co-ordinator, you’ll be the first person they speak to.

You’ll listen, guide, reassure and help patients access the right healthcare professional or service. It’s a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone’s day.

No healthcare experience? No problem. We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date.

If you’re personable, organised, reliable and enjoy helping others, we’d love to hear from you.

Why join this group?

We’re one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire.

We’ve invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.

What You Can Expect

• Detailed training from day one
• Structured induction and ongoing support
• Weekly one-to-one meetings during probation
• Monday to Friday working
• Supportive team environment
• Opportunities for career progression
• Continuous learning and development

A career, not just a job

Many of our Patient Co-ordinators go on to develop their careers within the organisation.

Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine.

If you’re ambitious and eager to learn, we’ll support your development every step of the way.

What You’ll Be Doing

As a Patient Co-ordinator, you’ll be at the heart of our patient services team.

You'll

• Be the first point of contact for patients contacting the practice
• Help patients access the most appropriate healthcare service
• Manage appointment requests and bookings
• Provide excellent customer service both over the phone and face-to-face
• Support patients with enquiries and administrative requests
• Create and maintain accurate patient records
• Process correspondence and documentation
• Work closely with GPs, nurses and other healthcare professionals
• Help ensure patients receive a safe, efficient and positive experience
• Every day is different, and every interaction matters.

Hours

20 hour post on Monday PM, Wednesday AM, Thursday PM and Friday AM

What We’re Looking For

You don’t need healthcare experience.

We’re particularly interested in hearing from people with customer service backgrounds in:

• Retail
• Hospitality
• Customer service
• Reception
• Contact centres
• Front-of-house roles

You’ll Be

• A confident communicator
• Comfortable speaking with people on the phone
• Compassionate and patient-focused
• Organised and able to manage multiple tasks
• Comfortable using computers, email and Microsoft Office
• Calm under pressure
• Keen to learn and develop

Essential

• GCSE English and Maths (or equivalent experience)
• Experience in a customer-facing role
• Strong communication skills
• Commitment to delivering excellent service

Desirable

• Experience within a GP surgery or healthcare setting
• Knowledge of EMIS or patient record systems
• Administration experience

What Our Team Says

No one expects you to know everything when you start. The training and support are fantastic, and there’s always someone willing to help.

At this group of GP practices, you’ll join a team that genuinely cares about patients and each other.

Ready to make a difference?

If you’re looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we’d love to hear from you.