GP Receptionist

NHS Jobs; West of England; On-site; GBP 12,000 - 17,000; Full time

Job summary

NHS Jobs is seeking a Receptionist to manage front-desk duties and support clinical and administrative staff. The role involves handling calls, scheduling appointments, and signposting patients to the appropriate services.

Applicants should be familiar with practice procedures, data entry into patient records, and working to written protocols. The post requires a proactive, patient-focused approach and reliability in a dynamic environment.

Qualifications

• Front desk reception and customer service skills.
• Ability to work with written protocols.
• Experience with handling confidential information.

Responsibilities

• Thorough knowledge of practice procedures.
• Work in accordance with written protocols.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and transfer or address caller requests.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Code data onto the clinical IT system.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information.
• Input data into patients healthcare records as necessary.
• Direct requests for information to the administrative team (e.g., SAR, insurance/solicitors letters, DVLA forms).
• Manage all queries efficiently.
• Complete opening and closing procedures per the duty rota.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical and administrative/management staff with general tasks.

Job description

The following are the core responsibilities of the Receptionist role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately and efficiently
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Code data onto the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Complete opening and closing procedures in accordance with the duty rota
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical and administrative/management staff with general tasks as requested