Patient Care & Membership Support Specialist

eMed; Greater London; Hybrid; GBP 23,000 - 35,000; Full time

Benefits offered by this job

Flex-leave

Pension 5%

Life Insurance 4x salary

Health cash plan

Employee Assistance Program

Enhanced parental leave

Wellbeing resources

Eye care voucher

Headphone allowance

Job summary

eMed is seeking a Membership Support Advisor to deliver excellent patient service and clinical operations support in a fast-paced NHS environment. The role focuses on handling calls, guiding patients, and performing essential administrative tasks for NHS patients in a busy office setting.

You will work in a collaborative team, with opportunities to contribute to SOPs and service improvements while maintaining regulatory compliance and high service standards.

Qualifications

• Experience with NHS SystmOne clinical systems.
• Background in healthcare/GP practice.
• Excellent communication skills (verbal and written).
• Passion for delivering outstanding customer service.
• Strong multitasking and prioritization abilities across various systems.
• Quick learner with logical problem-solving skills.
• Resilient and able to work under pressure in a dynamic environment.
• Proficient in PC-based technologies (NHS Mail, Microsoft Outlook, Word).
• Positive, collaborative team player who adapts to change.

Responsibilities

• Handle patient calls and queries daily with confidence.
• Provide exceptional service to patients and clinicians via phone and emails.
• Educate and guide patients on services and access.
• Cover Front of House as requested.
• Perform back-office tasks: data entry, document processing, scanning.
• Manage NHS inbox and direct queries appropriately.
• Update medical records, referrals, prescriptions, and MED3s.
• Register new NHS patients and process deductions.
• Summarize new patient records per protocols.
• Support Rapid Admin requests and drive process improvements.

Skills

NHS SystmOne

Healthcare background

Communication skills

Multitasking

Problem solving

PC skills

Tools

NHS Mail

Microsoft Outlook

Microsoft Word

Job description

eMed is seeking a Membership Support Advisor to deliver excellent patient service and clinical operations support in a fast-paced NHS environment. The role focuses on handling calls, guiding patients, and performing essential administrative tasks for NHS patients in a busy office setting.

You will work in a collaborative team, with opportunities to contribute to SOPs and service improvements while maintaining regulatory compliance and high service standards.