Patient Care Coordinator — Primary Care & Outcomes

Lakeside Healthcare Group; Peterborough; On-site; GBP 23,000 - 29,000; Full time

Job summary

Lakeside Healthcare Group is recruiting a Care Coordinator to support the South Peterborough Primary Care Network (SPPCN). You will work closely with GPs and primary care professionals to manage a caseload, ensuring comprehensive, personalised care plans aligned with best practices.

You will help patients access education, training, employment opportunities, benefits, and appropriate services, promoting shared decision-making and facilitating informed choices about care.

Responsibilities

• Proactively identify and work with a cohort of people to support their personalised care requirements, ensuring an understanding of what matters to them when developing their personalised care and support plans in line with PCSP best practices
• Coordinating patient healthcare by working closely with the patient and their clinician to ensure they receive the most suitable care and are directed to appropriate services
• Assisting patients in managing their needs, answering queries, and supporting them in making appointments
• Supporting patients in accessing education, training, employment opportunities, and appropriate benefits
• Promoting shared decision-making and providing decision support tools to help patients be better prepared for conversations with healthcare professionals
• Providing patients with high-quality information to facilitate informed choices about their care
• Assisting eligible individuals in accessing personal health budgets, when appropriate
• Supporting the coordination and delivery of Multi-Discipline Teams within PCNs
• Managing referrals received through the NHS App and directing them to the appropriate clinician or professional group.
• South Peterborough PCN is a large, forward-thinking Primary Care Network compromising 4 practices across north Cambridgeshire and Peterborough. We recognise the value that this role can bring to our practices and our patients, and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

Job description

Lakeside Healthcare Group is recruiting a Care Coordinator to support the South Peterborough Primary Care Network (SPPCN). You will work closely with GPs and primary care professionals to manage a caseload, ensuring comprehensive, personalised care plans aligned with best practices.

You will help patients access education, training, employment opportunities, benefits, and appropriate services, promoting shared decision-making and facilitating informed choices about care.