Patient Care Concierge for MRI Admin & Support

InHealth Group Limited; North Tyneside; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

27 days annual leave

Generous pension scheme

Private medical insurance

Life assurance

Hybrid and flexible working

Learning and development opportunities

Employee Assistance Programme

Enhanced parental leave

Refer a friend bonus

Discounts on InHealth services

Job summary

InHealth Group Limited is seeking a proactive Clinical Assistant at North Tyneside to welcome patients, prepare them for MRI scans and support the clinical and clerical teams throughout the diagnostic pathway.

This patient-facing role involves data entry into the patient management system, handling enquiries, scheduling validated appointments, and ensuring payments are invoiced promptly, with a rota of 3x12-hour shifts and options for hybrid and flexible working.

Qualifications

• Experience in a similar healthcare role delivering hands-on patient care.
• Proficient administration skills, such as experience using Microsoft Packages.
• Working in a fast-paced environment.

Responsibilities

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally.
• Completing the patient’s pre-scan data protection/consent form and health and safety questionnaire (where applicable).
• Assessing and monitoring the patient’s condition after procedure, ensuring that any changes are reported to the relevant staff immediately.
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
• Accurately entering all relevant patient data into the patient management system.
• Managing administrative tasks within the unit that include: dealing with telephone, direct and face to face enquiries; booking clinically validated appointments on the internal system; ensuring all payments are invoiced promptly and accurately.

Job description

InHealth Group Limited is seeking a proactive Clinical Assistant at North Tyneside to welcome patients, prepare them for MRI scans and support the clinical and clerical teams throughout the diagnostic pathway.

This patient-facing role involves data entry into the patient management system, handling enquiries, scheduling validated appointments, and ensuring payments are invoiced promptly, with a rota of 3x12-hour shifts and options for hybrid and flexible working.