MRI Patient Services & Admin Coordinator

InHealth Group; Kingston upon Thames; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave

Private medical insurance

Hybrid working

Learning & development

Employee Assistance Programme

Cycle to work

Refer a friend bonus

Discounts on InHealth services

Well-being hub

Job summary

InHealth Group is seeking a Patient Administrator to join the Kingston MRI Department. The role involves reception duties, bookings and administrative tasks across three MRI scanners, supporting NHS and private patients. It is a flexible, hybrid role with three 12-hour shifts per week.

You will coordinate patient flow, prepare for appointments, update systems and ensure accurate billing information, while maintaining confidentiality and high standards of patient care.

Qualifications

• Strong organisational skills and attention to detail in a busy environment.
• Excellent communication with patients by phone, email and in person.
• Flexible, proactive and reliable with ability to follow up actions independently.
• Caring, empathetic approach focused on positive patient experience.
• Confidence using IT systems and learning multiple platforms.

Responsibilities

• Prepare and manage patient lists for the following day, ensuring correct bookings.
• Process referrals and book MRI slots across all three scanners.
• Contact patients to arrange/confirm appointments and provide information ahead of scans.
• Follow up outstanding vetting, patient information and unconfirmed appointments.
• Maintain accurate patient records and update billing documents.
• Support MRI capacity by filling short-notice gaps and managing cancellations.
• Provide welcoming reception service from arrival to departure and answer queries.
• Ensure payments are taken and invoiced accurately where required.
• Track and distribute imaging data and reports as needed.
• Collaborate with radiographers and admin team to ensure smooth service.
• Recognise when clinical support is required and escalate appropriately.
• Maintain patient confidentiality and data protection compliance.

Skills

Organisational skills

Communication skills

Multitasking

Customer service

Teamwork

Tools

Booking systems

IT systems

Job description

InHealth Group is seeking a Patient Administrator to join the Kingston MRI Department. The role involves reception duties, bookings and administrative tasks across three MRI scanners, supporting NHS and private patients. It is a flexible, hybrid role with three 12-hour shifts per week.

You will coordinate patient flow, prepare for appointments, update systems and ensure accurate billing information, while maintaining confidentiality and high standards of patient care.