Front Desk Call Handler & Admin – Community Health

Cambridgeshire and Peterborough NHS Foundation Trust; Peterborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is recruiting for enthusiastic call handler/administrators for our Community Nursing Front of House Team. Full-time (37.5 hours) and part-time (30 hours) roles based in Cambourne and Peterborough.

You will need a calm telephone manner, strong organisation, and the ability to travel across the county to meet deadlines. Training will be provided to support service users and colleagues.

Qualifications

• Educated to GCE/GCSE standard.
• RSA stage II/NVQ Level 2 in Administration or equivalent.
• Good command of written English.

Responsibilities

• Word processing of forms, reports and summaries.
• Answer all telephone calls within defined times.
• Use effective telephone techniques with healthcare professionals, patients and agencies.
• Record information accurately on software.
• Provide professional, controlled handling of calls.
• Respect Trust IG and Information Security policies.

Skills

Telephone skills

Typing 50 wpm

Customer service

Teamwork

Initiative

Education

GCE/ GCSE standard

RSA stage II/NVQ2 in Administration

Tools

MS Office

Job description

Cambridgeshire and Peterborough NHS Foundation Trust is recruiting for enthusiastic call handler/administrators for our Community Nursing Front of House Team. Full-time (37.5 hours) and part-time (30 hours) roles based in Cambourne and Peterborough.

You will need a calm telephone manner, strong organisation, and the ability to travel across the county to meet deadlines. Training will be provided to support service users and colleagues.