Patient Care Advisor - Part-Time, Flexible Hours

Merseywestlancs; St Helens; On-site; GBP 26,000 - 27,000; Part time

Job summary

Marshalls Cross Medical Centre, part of MWL NHS Trust, is hiring a Patient Care Advisor for 30 hours per week. You will be the friendly face of the reception, handling bookings, inquiries and patient flow with empathy and efficiency. Location is St Helens Hospital.

The role requires GP practice reception experience, excellent communication, and meticulous administrative skills. Training and development opportunities are provided.

Qualifications

• Experience: Previous experience working on reception in a GP practice or medical setting is essential.
• Excellent telephone and face-to-face communication skills are required.
• Good organisational skills and attention to detail, with the ability to multitask in a busy environment.

Responsibilities

• Greet and assist patients in a warm, professional manner.
• Manage patient appointments and provide information on services.
• Handle patient queries and deliver excellent customer service.
• Maintain accurate patient records and complete administrative tasks.
• Liaise with clinical staff to ensure smooth patient flow and efficient service.

Skills

Reception experience

GP practice

Customer service

EMIS literacy

Data entry

Tools

EMIS

Job description

Marshalls Cross Medical Centre, part of MWL NHS Trust, is hiring a Patient Care Advisor for 30 hours per week. You will be the friendly face of the reception, handling bookings, inquiries and patient flow with empathy and efficiency. Location is St Helens Hospital.

The role requires GP practice reception experience, excellent communication, and meticulous administrative skills. Training and development opportunities are provided.