Patient Booking Coordinator

The Methodist Church in Britain; Preston; On-site; GBP 19,000 - 24,000; Full time

Job summary

The Methodist Church in Britain is seeking a Patient Booking Coordinator for CHEC's Referral & Bookings Management Centre. The role involves handling referrals from GPs and optometrists, processing them, and booking appointments using NHS and in-house systems within a busy contact centre.

As frontline support, you will liaise with healthcare providers by telephone and online referral, ensuring efficient service delivery and adherence to CHEC standards. DBS checks may be required.

Qualifications

• Excellent customer service skills and ability to de-escalate callers.
• Teamwork and collaboration with colleagues in a busy centre.
• Proficient IT literacy and comfortable with booking systems.
• Ability to work under pressure while meeting service levels.
• Empathy and patience when handling referrals and patient queries.
• Clear, confident communication over the phone and online channels.

Responsibilities

• Be the first point of contact for patients, GPs and optometrists throughout the referral process.
• Liaise with primary, community and secondary care providers by phone and online referral.
• Process referrals and book patient appointments using the booking system.
• Perform ad hoc administration as necessary to support workflow.
• Work efficiently to CHEC standards and service levels.
• Maintain high attention to detail in all tasks.

Skills

Excellent customer service

Teamwork

IT literacy

Under pressure

Empathy and patience

Strong phone communication

Job description

This Patient Booking Coordinator role sits in CHEC's Referral & Bookings Management Centre, which processes and books referrals for patients across the country for NHS-commissioned services. The core of the work is taking referrals from GPs, optometrists and care providers, processing them and booking appointments on the booking system. It is based in a busy contact centre, using telephone and online e-referral alongside NHS and in-house IT systems, and works to service levels. Enhanced DBS checking may be required.

What the job involves

• Be the first point of contact for patients, GPs and optometrists throughout the referral process
• Liaise regularly with primary, community and secondary care providers by telephone and online e-referral
• Process referrals
• Book patient appointments using the booking system
• Carry out ad hoc administration as necessary
• Work effectively and efficiently to CHEC standards

Skills & knowledge

• Excellent customer service skills
• Ability to work as part of a team
• IT literacy
• Ability to work under pressure and to service levels
• Empathy and patience when handling referrals
• Strong communication skills and confidence on the phone

Checks & eligibility

• Enhanced DBS check, where required

Other

• Good attention to detail