Patient Administrator (Bank)

The Ridgeway Hospital; Swindon; On-site; GBP 14,000 - 21,000; Part time

Job summary

The Ridgeway Hospital in Swindon is seeking a Patient Administrator to join their Administration team on a bank basis. The role is an “as and when required” position to cover busy periods, annual leave, and staff absence.

Salary is £12.71 per hour, and duties include processing bookings, handling mail, addressing queries, and ensuring standard service procedures across patients, visitors, consultants and staff.

Qualifications

• Maths and English GCSEs at A–C (or equivalent).
• Proficient with PC and standard software.
• Previous private healthcare admin experience beneficial.

Responsibilities

• Support the patient administrative process.
• Follow best practice process maps for efficiency.
• Respond to patient queries professionally.
• Manage incoming and outgoing mail.
• Process electronic bookings and emails.
• Uphold Health and Safety knowledge and trainings.

Skills

Maths/English GCSE

PC proficiency

Financial awareness

Education

GCSEs in Maths and English (A-C)

Job description

Salary: £12.71 per hour

Overview

Patient Administrator (Bank)

Bank Shifts

Salary: £12.71 per hour

The Ridgeway Hospital in Swindon is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy