Patient Administrator (Bank)

Circle Health Group Limited (Weekly Payroll); Droitwich Spa; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Private medical cover

Flexible working hours

Career development opportunities

Job summary

Circle Health Group in the UK is seeking a Patient Administrator for bank shifts at The Droitwich Spa Hospital. You will support the patient administration processes across the patient journey and cover for busy periods, including evenings.

Ideal candidates have Maths and English GCSEs, solid PC skills and basic financial awareness; experience in private healthcare is beneficial. The role includes flexible coverage and ongoing training opportunities.

Qualifications

• Maths and English GCSE at grades A–C or equivalent.
• Proficient in the use of a PC and systems.
• Basic financial awareness and handling of data.

Responsibilities

• Contribute to the smooth running of the patient admin process throughout the journey.
• Follow best practice process maps to ensure a professional standard of service.
• Handle patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings via email.
• Maintain knowledge of Health and Safety at Work Act.
• Apply health and safety measures for patients, relatives, visitors, staff and contractors.
• Comply with mandatory training requirements.

Skills

Maths

English

PC proficiency

Financial awareness

Education

GCSE Maths and English (A-C) or equivalent

Tools

PC software

Job description

Patient Administrator (Bank) – The Droitwich Spa Hospital – Bank Shifts

Salary: £12.71 per hour

The Droitwich Spa Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. Candidates must be available to work on Mondays and Thursdays, including evenings.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act.
• Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate. “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice –wemakeithappen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare