Patient Administrator (Bank)

Circle Health Group Limited (Weekly Payroll); Canterbury; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Private medical cover

Flexible working hours

Wellbeing support

Career development opportunities

Job summary

Circle Health Group's Chaucer Hospital in Canterbury is seeking a Patient Administrator for a bank role to support busy periods. The position is an on‑call basis with training, initially Monday to Wednesday 9‑5, then Wednesday to Friday 9‑5 as needed.

Responsibilities include processing patient administration, handling queries, mail, and electronic bookings, while maintaining H&S standards and following best practice processes across the hospital.

Qualifications

• 5 GCSE's at grades A to C including Maths and English or equivalent

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed for efficient, professional service to patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act.

Skills

Customer service

PC literacy

Financial awareness

Front of house

Administration experience

Education

GCSEs including Maths & English

Tools

MS Office

Hospital admin systems

Job description

Patient Administrator (Bank) Chaucer Hospital Bank Shifts Salary: Up to £12.71 per hour

Chaucer Hospital in Canterbury is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. We currently require a bank member of staff to cover regular hours, whilst training, the working days will be Monday to Wednesday 9-5. Once the training has been completed the working days will be Wednesday to Friday 9-5 as and when required.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act.
• Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• 5 GCSE's at grades A to C including Maths and English or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Pervious front of house experience desirable, demonstrated customer experience essential.
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate. “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy” At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare

• private medical cover
• flexible working hours
• wellbeing support
• career development opportunities