Patient Administrator (Bank)

Circle Health Group Limited (Weekly Payroll); Brentford; On-site; GBP 11,000 - 18,000; Part time

Job summary

Circle Health Group's Syon Clinic in Middlesex is seeking a Patient Administrator to join the Administration team on a bank basis, working on an “as and when required” basis. The role involves supporting the patient journey, handling bookings, mail, and inquiries, while ensuring standard service levels and health and safety compliance are maintained.

The successful candidate will have Maths/English GCSEs, solid PC skills, and a basic understanding of finances; private healthcare experience is

Qualifications

• GCSE Maths and English at levels A–C or equivalent functional skills.
• Proficient in PC use and generic software/systems.
• Basic financial awareness and numerical competence.
• Previous administrative experience in private healthcare is beneficial.

Responsibilities

• Contribute to smooth operation of the patient administrative process throughout the patient journey.
• Follow best-practice process maps to provide a professional and standard service.
• Handle all patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain Health and Safety knowledge and ensure appropriate measures are followed.
• Complete relevant mandatory training.

Skills

Proficient PC skills

Basic financial awareness

Education

GCSE Maths and English (A-C) or equivalent

Job description

Patient Administrator (Bank) Syon Clinic Bank Shifts

Salary: Up to £12.71 per hour (depending on level of experience, training and qualification)

Syon Clinic in Middlesex is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.


• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.


• Ensure All patient queries are dealt with efficiently and professionally.


• To manage all incoming and outgoing mail.


• Approve electronic bookings received via the relevant system and update any booking received via email.


• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.


• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence


• Proficient in the use of a PC, including the use of software and systems


• Basic financial awareness


• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits: Circle Health Group offers a competitive hourly rate. “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world‑class consultants, cutting edge facilities, and care without the wait.

Your health, your choice – we make it happen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare