Patient Administrator

Circle Health; Coventry; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Training and development opportunities

Job summary

Circle Health Group in Coventry is seeking a dedicated administrator to support the patient journey and administration processes across the hospital network.

You will follow established best practices, handle bookings, mail, and queries, and contribute to Health and Safety compliance while completing mandatory trainings.

The role offers stability, ongoing training, and opportunities to grow within Circle Health Group across its nationwide network of hospitals and clinics.

Qualifications

• GCSE Maths and English at A-C or equivalent.
• Proficient with PC and software/systems.
• Basic financial awareness.
• Experience in private healthcare administration is beneficial.

Responsibilities

• Support patient administrative processes across the patient journey.
• Follow Circle Health Group best practice process maps for a standard service.
• Handle patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings as needed.
• Maintain knowledge of Health and Safety at Work Act; apply safety measures.
• Complete mandatory training.

Skills

PC literacy

Maths & English GCSE A-C

Basic financial awareness

Private healthcare admin experience

Education

GCSE Maths & English (A-C)

Job description

This is a full- time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern over 7 days a week from 06:00AM - 21:00PM.

Duties

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

Requirements

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Location: in Coventry is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.