Patient Administrator - Reception

Circle Health; Bourne End; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Holiday entitlement (25 days + bank)

Private Pension

Private Healthcare

Friends & Family discounts

Family-friendly policies

Life insurance

Wellbeing resources

Employee discounts

Training & development opportunities

Job summary

Circle Health Group is seeking a part-time patient admissions administrator to support the patient journey from booking to discharge. The role requires covering a flexible 22.5-hour week with shifts 08:00–16:00 on Tue, Wed and Thu.

You will follow best-practice process maps, handle patient queries, mail, and bookings, and uphold HSE standards. Previous healthcare admin experience is beneficial; a PC-literate candidate with basic financial awareness will thrive in this busy private hospital

Qualifications

• Experience in administration within a healthcare setting is beneficial.
• Proficient in using a PC and standard software/systems.
• Basic financial awareness demonstrated in past roles.

Responsibilities

• Support the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide efficient, professional service.
• Handle all patient queries promptly and professionally.
• Manage all incoming and outgoing mail and approve electronic bookings.
• Maintain Health and Safety knowledge and ensure appropriate measures are taken for patients and staff.

Skills

Administrative

PC skills

Financial awareness

Education

Maths/English GCSE (A-C)

Job description

This is a part time role for 22.5 hours a week. The role holder will be required to cover a flexible shift pattern. Candidates must be available to work 08:00 - 16:00, Tuesday, Wednesday, and Thursdays. Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.
  Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.
  is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
  Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and many more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.