Patient Administrator

NHS Jobs; Yeovil; On-site; GBP 20,000 - 26,000; Full time

Job summary

NHS Jobs is seeking a Patient Administrator for the Endoscopy Services at Yeovil. The role is full-time, four days per week, with early starts from 8:00am to 6:00pm and weekend flexibility on a rotational basis.

You will be the first point of contact for patients, supporting them through their diagnostic journey within a busy Endoscopy unit. The ideal candidate will have experience in administrative or healthcare settings, strong IT and communication skills, and the ability to work both

Qualifications

• Previous experience in an administrative, customer service or healthcare setting.
• Strong IT skills, including confidence using Microsoft Office and other electronic systems.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• The ability to work independently whilst also contributing positively to a wider team.

Responsibilities

• Providing a professional, welcoming first point of contact for patients, ensuring a positive experience from arrival through to departure.
• Managing telephone and face-to-face enquiries efficiently, responding to patient and stakeholder queries in a timely manner.
• Scheduling clinically validated appointments in line with clinical priorities and service requirements.
• Processing and distributing patient reports and diagnostic information accurately and within agreed service standards.
• Supporting the management team with administrative tasks, including month-end activities and reporting requirements.
• Ensuring patient invoicing is completed accurately, payments are processed promptly, and records are maintained in line with company procedures.

Skills

Administrative experience

Healthcare setting

Customer service

IT skills

Communication skills

Organisational skills

Independent worker

Tools

Microsoft Office

Job description

Patient Administrator - Endoscopy Services (Yeovil) Full Time | 4 Days per Week | 8:00am - 6:00pm Weekend flexibility required on a rotational basis We are looking for a friendly, organised and proactive Patient Administrator to join our Endoscopy team at our Yeovil unit. This is a fantastic opportunity to play a key role in delivering an exceptional patient experience, supporting patients throughout their diagnostic journey while working alongside a dedicated clinical team in a fast-paced healthcare environment.

What You'll Be Doing

• Providing a professional, welcoming first point of contact for patients, ensuring a positive experience from arrival through to departure.
• Managing telephone and face-to-face enquiries efficiently, responding to patient and stakeholder queries in a timely manner.
• Scheduling clinically validated appointments in line with clinical priorities and service requirements.
• Processing and distributing patient reports and diagnostic information accurately and within agreed service standards.
• Supporting the management team with administrative tasks, including month-end activities and reporting requirements.
• Ensuring patient invoicing is completed accurately, payments are processed promptly, and records are maintained in line with company procedures.

About You

We're looking for someone who is passionate about delivering excellent customer service and thrives in a busy, patient-focused environment.

You will have:

• Previous experience in an administrative, customer service or healthcare setting.
• Strong IT skills, including confidence using Microsoft Office and other electronic systems.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• The ability to work independently whilst also contributing positively to a wider team.

In return, you'll join a supportive team where your contribution directly impacts patient care and the smooth running of our endoscopy service.