Endoscopy Patient Experience Administrator

InHealth Group; Yeovil; On-site; GBP 21,000 - 29,000; Full time

Job summary

InHealth Group's Yeovil unit is seeking a friendly, organised Patient Administrator to support the Endoscopy team and deliver an excellent patient experience from arrival to departure.

You will handle telephone and face-to-face enquiries, schedule clinically validated appointments, process reports and diagnostic information, and assist with month-end tasks and patient invoicing. Weekend rotation is required on a 4-day-per-week schedule (8:00am-6:00pm).

Qualifications

• Previous experience in an administrative, customer service or healthcare setting.
• Strong IT skills, including confidence using Microsoft Office and other electronic systems.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• The ability to work independently whilst also contributing positively to a wider team.

Responsibilities

• Provide welcoming first point of contact for patients.
• Schedule clinically validated appointments in line with clinical priorities and service requirements.
• Process and distribute patient reports and diagnostic information accurately and within agreed service standards.
• Support the management team with administrative tasks, including month-end activities and reporting requirements.
• Ensure patient invoicing is completed accurately and records are maintained in line with company procedures.

Skills

Customer service

Healthcare setting

IT skills

Written and verbal communication

Organisational skills

Tools

Microsoft Office

Job description

InHealth Group's Yeovil unit is seeking a friendly, organised Patient Administrator to support the Endoscopy team and deliver an excellent patient experience from arrival to departure.

You will handle telephone and face-to-face enquiries, schedule clinically validated appointments, process reports and diagnostic information, and assist with month-end tasks and patient invoicing. Weekend rotation is required on a 4-day-per-week schedule (8:00am-6:00pm).