Patient Administrator

InHealth Group Limited; England; On-site; GBP 18,000 - 30,000; Part time

Benefits offered by this job

27 days annual leave

Generous pension scheme

Sick pay

Private medical insurance options

Life assurance

Hybrid and flexible working

Learning and development opportunities

Employee Assistance Programme

Parental leave

Recognition programs

Discounts on healthcare services

Cycle to Work

Weekend pay £10/hour up to £50/day

Professional memberships

Job summary

InHealth Group Limited is seeking a part-time Patient Administrator to join the Endoscopy team at our Community Diagnostic Centre in Cornwall. You will be the first point of contact, ensuring a welcoming and professional experience throughout the diagnostic journey.

You will work closely with clinical and operational colleagues, providing essential administrative support, coordinating reports, and handling enquiries to maintain a smooth patient pathway.

Qualifications

• Strong IT skills including Microsoft Office
• Ability to work independently and as part of a team
• Commitment to delivering excellent patient care

Responsibilities

• Welcome and support patients during visits
• Respond to enquiries by phone and in person
• Coordinate reports and correspondence
• Collaborate with clinical, operational and booking teams to ensure smooth patient pathways

Skills

IT literacy

Microsoft Office

Proactive

Job description

We are looking for a Patient Administrator to join our Endoscopy team on a part-time, permanent basis at our Community Diagnostic Centre in Cornwall. This is a patient-focused role where you'll be the first point of contact for patients, ensuring a welcoming and professional experience throughout their diagnostic journey. Working closely with clinical and operational teams, you'll provide essential administrative support in a busy and rewarding healthcare environment.

What you'll do:

• Welcome and support patients throughout their visit, providing an outstanding customer experience.
• Respond to telephone and face-to-face enquiries efficiently, resolving queries and directing patients appropriately.
• Coordinate reports and correspondence, ensuring information is distributed accurately and within required timescales.
• Work collaboratively with clinical, operational, and booking teams to ensure a seamless patient pathway.

What we're looking for:

• Strong IT skills, including confidence using Microsoft Office and other systems.
• A proactive approach with the ability to work independently and as part of a team.
• A commitment to delivering exceptional patient care and service.

What's in it for you

We offer permanent employees a fantastic benefits package, accessible through our mobile-enabled rewards platform,InJoy. This is your go-to place for thousands of offers and discounts across fashion, travel, dining, tech, leisure, and more!

In addition to this, we also offer:

• 27 days annual leave(plus bank holidays)
• Generous company contribution pension scheme
• Sick pay for peace of mind, so you can rest and recover without financial worry
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on our healthcare services
• Smart tech, Cycle to Work, and thousands of discounts and cashback options
• For eligible* roles - anadditional payment of £10 per hour, up to£50 per day, for each weekend day worked - paid monthly in arrears
• Paid-for professional membershipsand more!

Supporting our people’s happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.

* This includes colleagues delivering face to face patient care in the Targeted Lung Health Check mobile units, Endoscopy, AAA Screening, Breast Screening, PET-CT, Audiology, Mobiles, Imaging Centres and CDC’s. Note that this payment is not applicable to clinical staff working within the Echocardiography division, or Diabetic Eye Screening. The Weekend Payment does not apply to those on a flexible working agreement and part time workers that have requested to work weekend hours/days as part of their working agreement. The Weekend Payment also doesn’t apply to those who are working remotely or carrying out administrative work from home.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.