Patient Administrator

InHealth Group Limited; Yeovil; Hybride; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

Pension scheme

Sick pay for peace of mind

Private medical insurance options

Life assurance

Hybrid and flexible working

Learning & development opportunities

Employee assistance programme

Résumé du poste

InHealth Group Limited in Yeovil is seeking a Patient Administrator to join the Endoscopy team, providing a friendly, organised administrative support throughout the patient journey. You will manage enquiries, schedule appointments, and help with reporting and month-end tasks.

The role offers hybrid and flexible working opportunities, a comprehensive benefits package, and weekend rotation with enhanced hours where applicable.

Qualifications

• Experience in administrative, customer service or healthcare settings.
• Excellent written and verbal communication skills.
• Strong IT skills with Microsoft Office and electronic systems.

Responsabilités

• Be the first point of contact for patients, ensuring a welcoming experience.
• Handle telephone and in-person enquiries efficiently.
• Schedule clinically validated appointments per priorities.
• Process and distribute patient reports and diagnostic information accurately.

Connaissances

Administrative experience

Customer service

Healthcare setting

IT skills

Team player

Outils

Microsoft Office

Description du poste

Full Time | 4 Days per Week | 8:00am - 6:00pm
Weekend flexibility required on a rotational basis

We are looking for a friendly, organised and proactive Patient Administrator to join our Endoscopy team at our Yeovil unit. This is a fantastic opportunity to play a key role in delivering an exceptional patient experience, supporting patients throughout their diagnostic journey while working alongside a dedicated clinical team in a fast-paced healthcare environment.

What You'll Be Doing

• Providing a professional, welcoming first point of contact for patients, ensuring a positive experience from arrival through to departure.
• Managing telephone and face-to-face enquiries efficiently, responding to patient and stakeholder queries in a timely manner.
• Scheduling clinically validated appointments in line with clinical priorities and service requirements.
• Processing and distributing patient reports and diagnostic information accurately and within agreed service standards.
• Supporting the management team with administrative tasks, including month-end activities and reporting requirements.
• Ensuring patient invoicing is completed accurately, payments are processed promptly, and records are maintained in line with company procedures.

About You

We're looking for someone who is passionate about delivering excellent customer service and thrives in a busy, patient-focused environment. You will have:

• Previous experience in an administrative, customer service or healthcare setting.
• Strong IT skills, including confidence using Microsoft Office and other electronic systems.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• The ability to work independently whilst also contributing positively to a wider team.

In return, you'll join a supportive team where your contribution directly impacts patient care and the smooth running of our endoscopy service.

What's in it for you

We offer permanent employees a fantastic benefits package, accessible through our mobile-enabled rewards platform, InJoy. This is your go-to place for thousands of offers and discounts across fashion, travel, dining, tech, leisure, and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Sick pay for peace of mind, so you can rest and recover without financial worry
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on our healthcare services
• Smart tech, Cycle to Work, and thousands of discounts and cashback options
• For eligible* roles - an additional payment of £10 per hour, up to £50 per day, for each weekend day worked - paid monthly in arrears
• Paid-for professional memberships and more!

Supporting our people’s happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.

* This includes colleagues delivering face to face patient care in the Targeted Lung Health Check mobile units, Endoscopy, AAA Screening, Breast Screening, PET-CT, Audiology, Mobiles, Imaging Centres and CDC’s. Note that this payment is not applicable to clinical staff working within the Echocardiography division, or Diabetic Eye Screening. The Weekend Payment does not apply to those on a flexible working agreement and part time workers that have requested to work weekend hours/days as part of their working agreement. The Weekend Payment also doesn’t apply to those who are working remotely or carrying out administrative work from home.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.