Private Patient Advisor

Newmedica; Northampton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

200 Hours annual leave + bank holidays

Birthday leave

Death in Service

Company pension

Blue Light Card

Eye tests and glasses

Well-being / counselling service

Learning and development support

Friendly multidisciplinary team

On-site parking

Excellent transport links

Job summary

Newmedica is seeking a Private Patient Advisor for our Northampton site. This 40-hour-per-week role includes weekends on a rota basis, and focuses on delivering a truly personalised, supportive experience for private patients from first contact through treatment.

You will be the main contact for private patient queries, greet patients, and handle referrals while maintaining KPIs. The role requires outstanding customer service, empathy for anxious patients, and strong administrative and IT

Qualifications

• Experience in a customer service role and a passion for delivering excellent service.
• Experience in a healthcare environment would be advantageous but not essential.
• Excellent administration skills.
• Ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment.
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems.
• Outstanding communication skills.
• A good team player - happy to jump in and support others when required.

Responsibilities

• Serve as central point of contact for private patients by phone and in person.
• Respond to private patient enquiries and referrals within KPIs.
• Provide general administrative support as required.
• Ensure a first-class service and smooth patient journey from first contact to end of treatment pathway.

Skills

Customer service

Healthcare experience

Administration

Empathy

Microsoft Office

Communication

Teamwork

Tools

Microsoft Office

Job description

Who are we?

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.

Role overview

We are looking for a Private Patient Advisor to join our Northampton site. This will be 40 hours over 5 days per week, including weekends on a rota basis.

As Private Patient Advisor, your role will be to ensure that all of our private patients have a fantastic experience throughout their journey with us, from first contact to the end of their treatment pathway. This will include meeting and greeting them on the day of their appointments and treatments. We aim to offer our private patients a truly personalised service and this role is key to ensuring that they feel supported by someone they know and trust.

You will be the central point of contact for all telephone queries in regard to private patients and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs. You will also undertake general administrative tasks.

Our clinics are busy so we're looking for someone who can manage a busy and varied workload. We are looking for someone who is incredibly customer focused, with the ability to provide a first class service to patients. The thought of eye surgery can be a daunting prospect for patients to deal with, so you will need to have an empathetic approach and be able to put others at ease.

What skills and experience do I need?

• Experience in a customer service role and a passion for delivering excellent service
• Experience in a healthcare environment would be advantageous but not essential
• Excellent administration skills
• The ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems
• Outstanding communication skills
• A good team player - happy to jump in and support others when required

What we're offering

• A salary of £28,305.75.
• 200 Hours annual leave plus bank holidays.
• An additional day annual leave for your birthday.
• Death in Service scheme.
• A company pension scheme.
• Funded Blue Light Card.
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service.
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

• Excellent transport links
• Free on-site parking

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this, in both the running of our services and how we recruit out staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language or social origin.