Patient Administrator

InHealth Group Limited; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Company pension contributions

Private medical insurance options

Life assurance

Hybrid and flexible working

Job summary

InHealth Group Limited is seeking a Patient Administrator at our Nottingham site to provide high-quality administrative and secretarial support across the imaging unit. You will use IT systems to keep patients informed and assist colleagues in delivering services.

The role requires handling enquiries, scheduling appointments, processing payments, and maintaining confidentiality within a busy healthcare environment. Flexible patterns and strong teamwork are essential.

Qualifications

• Proficient IT and administration tasks.
• Strong communication and data protection knowledge.
• Experience in fast-paced, patient-facing environments is desirable.

Responsibilities

• Greet patients professionally and manage arrival through to departure.
• Handle telephone and direct enquiries, provide information and prioritise queries.
• Book clinically validated appointments on the internal system.
• Ensure payments are invoiced promptly and payments taken on the day.
• Track and distribute imaging data and reports; support delivery of imaging service.

Skills

IT skills

Admin tasks

Communication

Confidentiality

Customer service

Tools

Microsoft Office

Job description

Hours: Monday-Sunday, 36 hours per week, typically working 4 x 9hr shifts a week but could change to 3 x 12hr or similar where required for business needs

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

As a Patient Administrator within our Nottingham site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

What you are responsible for:

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business.

We are looking for someone who has:

• Flexibility in working patterns to fulfil site requirements
• A proficient understanding of IT packages and administration tasks
• The ability to prioritise tasks whilst maintaining accuracy and attention to detail
• Effective communication skills, both on the phone and face to face
• A strong understanding of confidentiality and data protection
• A supportive, trustworthy and reliable approach to their work
• An empathetic and caring approach.

You should apply if you have experience:

• Working in a fast-paced administrative role
• Being in a patient or customer facing environment
• Experience in a healthcare environment would be desirable but not essential
• Knowledge and experience of using Microsoft and other IT Packages
• Quickly learning new systems
• Working independently and as part of a wider team.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

For clinical colleagues, that means delivering high-quality care within modern settings, with state-of-the-art equipment across a wide range of community, hospital and mobile settings.

With flexibility, strong learning and development opportunities, and the chance to support people at important moments in their healthcare journey, you can build a rewarding career while making a real difference locally and nationally.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.