Patient Administrator

Circle Health Group Limited – Monthly; Glasgow; On-site; GBP 15,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Private pension

Private healthcare

Friends & Family hospital discounts

Family-friendly policies

Non-contributory life insurance

Wellbeing resources

Training & development

Job summary

Circle Health Group is seeking a Patient Administrator at Ross Hall Hospital in Glasgow. The role is 37.5 hours per week, permanent, with a salary up to £25,525 per year. The job covers a flexible shift pattern and involves managing patient administration, bookings, queries, mail, and Health & Safety compliance.

Experience in private healthcare administration is beneficial; GCSEs in Maths & English are required, along with proficiency in PC software and basic financial awareness.

Qualifications

• Maths and English GCSE at grades A–C or equivalent.
• Proficient with PC and common software and systems.
• Basic financial awareness is desired.

Responsibilities

• Support smooth patient administration throughout the journey.
• Follow best practice process maps for a professional service.
• Handle patient queries efficiently and professionally.
• Manage all incoming and outgoing mail and approve bookings.
• Maintain Health and Safety knowledge and compliance.

Skills

GCSE Maths & English

PC proficiency

Financial awareness

Private healthcare admin experience

Education

GCSEs in Maths & English (A-C)

Tools

Microsoft Office

Patient management system

Job description

Position

Patient Administrator – Ross Hall Hospital, Glasgow. 37.5 hours per week, Permanent. Salary: Up to £25,525.00 per year.

About the Employer

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Role Summary

The role holder will be required to cover a flexible shift pattern. Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act.
• Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Qualifications & Experience

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and much more!

Diversity & Inclusion

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles… and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

About Circle Health Group

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group brings world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen. We’re also passionate about our people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy