Patient Administrator - Reception

circlehealth; England; On-site; GBP 21,000 - 29,000; Part time

Benefits offered by this job

Private Pension Scheme

Private Healthcare Scheme

Family Friendly policies

Life Insurance

Employee discounts

Job summary

Circle Health Group is seeking a Patient Administrator (Reception) to support the administration team in the Private Healthcare environment. The role is part-time (22.5 hours) with a fixed pattern, covering 08:00–16:00 on Tuesdays, Wednesdays and Thursdays, and involves handling patient queries, bookings and mail processing.

Salary is quoted as £24,947.11 FTE per year, depending on experience, with extensive holiday and benefits.

Qualifications

• Maths and English GCSEs (A–C) or equivalent

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed for a professional service to patients, visitors and staff.
• Respond to patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and follow relevant measures.
• Complete mandatory training as required.

Skills

PC proficiency

Microsoft Office

Customer service

Education

Maths & English GCSEs (A–C)

Tools

Healthcare admin systems

Job description

Patient Administrator - Reception

Circle Integrated Care - South West Hertfordshire

22.5 Hours & Permanent

Salary: £24,947.11 FTE per year (depending on level of experience, training and qualification)

Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a part time role for 22.5 hours a week. The role holder will be required to cover a flexible shift pattern. Candidates must be available to work 08:00 - 16:00, Tuesday, Wednesday, and Thursdays.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• ...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy