Patient Administrator

Circle Health Group Limited; Enfield; In loco; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday entitlement 25 days + bank

Private Healthcare

Family-friendly policies

Staff benefits

Training opportunities

Descrizione del lavoro

Circle Health Group's Kings Oak Hospital in Enfield is seeking a Patient Administrator to join the Administration team on a full-time 37.5 hour per week contract, permanent. The role covers a flexible shift pattern and aims to ensure smooth patient administrative processes throughout the patient journey.

You will follow best-practice process maps, manage incoming/outgoing mail, handle electronic bookings, and maintain Health and Safety knowledge.

Competenze

• Maths and English GCSE at A-C or equivalent.
• Competent PC user with basic software and systems knowledge.
• Experience in private healthcare administration is advantageous.

Mansioni

• Support the smooth operation of the patient administration process throughout the patient journey.
• Follow Circle Health Group best practice maps to deliver efficient, professional service.
• Respond to patient queries promptly and professionally.
• Manage all incoming and outgoing mail and update bookings.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and apply it to daily duties.
• Complete mandatory training as required.

Conoscenze

Maths GCSE

English GCSE

PC Proficiency

Healthcare admin exp

Formazione

GCSEs A-C or equivalent

Descrizione del lavoro

Patient Administrator
Kings Oak Hospital
37.5 Hours & Permanent
Salary: Up to £25,726.44 per year (depending on level of experience, training and qualification)

Kings Oak Hospital in Enfield are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministration department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial
• You have to maintain your knowledge and conduct your duties responsibly with the guidance of the Health & Safety at Work Act.
• You treat all patient information as confidential and would only breach confidence if you felt that a patient or member of staff was at risk of harm.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.