Patient Administrator - Circle Health Group

Circle Health Group; Windsor; Presencial; GBP 22.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday per year + bank

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub with discounts

Wellbeing resources

Employee recognition programmes

Industry leading training and dev

Descripción de la vacante

Circle Health Group’s Princess Margaret Hospital in Windsor is seeking a Patient Administrator to join the administration team. This full-time position is 37.5 hours per week with a flexible shift pattern, offering a salary up to £24,947 per year depending on experience and qualifications.

Key duties include supporting the patient journey, ensuring standard processes are followed, handling queries, mail management, booking approvals, and health and safety compliance.

Formación

• GCSE Maths and English at A-C or equivalent
• Proficient with a PC and software systems
• Basic financial awareness
• Prior admin experience in a private healthcare environment is beneficial

Responsabilidades

• Support the patient administration process across the patient journey.
• Follow Circle Health Group best practice process maps to ensure efficient, professional service.
• Handle all patient queries promptly and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings via email.
• Maintain Health and Safety knowledge and implement appropriate measures.

Conocimientos

PC literacy

Attention to detail

Customer service mindset

Educación

GCSE Maths & English A-C

Descripción del empleo

37.5 Hours & Permanent

on level of experience, training and qualification)

Overview

Patient Administrator

Princess Margaret Hospital

37.5 Hours & Permanent

Salary: Up to £24,947.00 per year (depending on level of experience, training and qualification)

The Princess Margaret Hospital in Windsor is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy