Patient Administrator

Circle Health; Botany Bay; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private Pension Scheme

Private Healthcare Scheme

Family Friendly policies

Life insurance

Staff wellbeing resources

Job summary

Circle Health Group in Enfield is hiring for a full-time Patient Administration role. The position covers a flexible shift pattern and a 37.5-hour week, with duties across the patient journey, mail management, bookings, and health and safety compliance.

You will contribute to efficient operations, handle queries professionally, and access a range of employee benefits as part of Circle Health Group's commitment to a diverse, supportive workforce.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a standard service to patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures for staff, patients and visitors.
• Complete mandatory training and demonstrate competence in required skills.
• Be proficient with PCs and software/systems and maintain confidentiality of patient information.

Job description

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.
  Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial
• You have to maintain your knowledge and conduct your duties responsibly with the guidance of the Health & Safety at Work Act.
• You treat all patient information as confidential and would only breach confidence if you felt that a patient or member of staff was at risk of harm.
  in Enfield are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
  Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• and much more! Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more. We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.