Patient Administrator

Circle Health Group Limited – Monthly; Enfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private Pension

Private Healthcare

Hospital Discounts

Family Policies

Life Insurance

Wellbeing Resources

Job summary

Kings Oak Hospital in Enfield, part of Circle Health Group, is seeking a Patient Administrator to join the Administration team. This full-time, permanent role offers 37.5 hours per week with a flexible shift pattern.

The role supports the patient journey, booking management, mail handling and compliance with Health & Safety requirements while maintaining patient confidentiality. Competitive benefits and development opportunities are provided.

Qualifications

• GCSE Maths and English at A–C or equivalent.
• Proficient in PC use and software/systems.
• Basic financial awareness.
• Experience in private healthcare administration preferred.
• Comply with Health & Safety at Work Act.
• Maintain patient confidentiality.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow best practice process maps to provide efficient, professional service to patients, visitors, consultants and staff.
• Deal with all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update via email.
• Maintain knowledge of Health and Safety at Work Act and ensure safety measures for patients, relatives, staff and contractors.
• Comply with mandatory training.

Skills

Maths GCSE A-C

English GCSE A-C

Proficient PC use

Financial awareness

Private healthcare admin

Health & Safety Act

Confidentiality

Job description

Patient Administrator

Kings Oak Hospital

37.5 Hours & Permanent

Salary: Up to £25,726.44 per year (depending on level of experience, training and qualification)

Kings Oak Hospital in Enfield are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial
• You have to maintain your knowledge and conduct your duties responsibly with the guidance of the Health & Safety at Work Act.
• You treat all patient information as confidential and would only breach confidence if you felt that a patient or member of staff was at risk of harm.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy