Patient Access & Call Centre Administrator

Transformation Unit; Isleworth; Remote; GBP 31,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator (Band 3) for the West Middlesex site. The role supports a busy call centre, handles patient enquiries, and updates PAS records. Training will be provided, and a proactive, empathetic approach is essential.

The post offers a full-time, 37.5-hour week on a rota basis, with pay in the NHS pay scale and HCAs. Applicants should have strong communication skills and experience in customer service or call centres.

Qualifications

• Experience in administrative roles.
• Proven experience handling complex telephone calls.
• Experience working as part of a team.

Responsibilities

• Provide a customer-focused service to patients and visitors.
• Support high-quality healthcare through admin duties.
• Handle patient queries confidentially and refer clinical queries appropriately.
• Update patient details on PAS systems.
• Provide cover across the POD when required.

Skills

Telephone experience

Cerner PAS experience

Listening skills

Communication skills

Empathy

Teamwork

Adaptable

Education

GCSE English and Maths or equivalent

Tools

Cerner PAS system

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator (Band 3) for the West Middlesex site. The role supports a busy call centre, handles patient enquiries, and updates PAS records. Training will be provided, and a proactive, empathetic approach is essential.

The post offers a full-time, 37.5-hour week on a rota basis, with pay in the NHS pay scale and HCAs. Applicants should have strong communication skills and experience in customer service or call centres.