Patient Access Officer

Nhs View All Jobs; Chelmsford; On-site; GBP 23,000 - 29,000; Full time

Job summary

NHS Chelmsford-based Central Booking Office is seeking an enthusiastic Patient Access Officer to support the theatre scheduling team across multiple specialties, ensuring timely patient pathways from referral to treatment.

You will handle bookings, update Lorenzo and related systems, and communicate with consultants, clinical teams, GPs and patients, while maintaining accurate records and demonstrating NHS values.

Qualifications

• Experience in NHS or private sector preferred.
• Good general education in English and maths.
• Knowledge of Lorenzo is desirable.

Responsibilities

• Book theatre lists across multiple specialties in the central booking office.
• Support the service by covering annual leave and sickness within the department.
• Ensure patient details are entered and updated on Lorenzo and Theatreman.
• Communicate effectively with Consultants, clinical teams, patients and GPs.
• Uphold Trust values and contribute to service development.

Skills

18-week target

Organisation & prioritisation

Telephone manner

IT skills

Teamwork

Independence

Education

General English & maths

Tools

Lorenzo

Job description

To provide a comprehensive professional and efficient patient monitoring and waiting list service within prescribed timescales. To monitor patients admitted pathway from referral to treatment for all specialties in accordance with the Trust's Patient Access Policy and the NHS Constitution. These include RTT 18 weeks target and 31 and 62 day cancer targets. To ensure efficient use of theatres. Ensure all patients details are entered and updated accurately on to Lorenzo system and Theatreman. Responsible for effective communication with Consultants and clinical teams, patients, relatives, General Practitioners. About us Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust,

Role Responsibilities

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to towards everyone who uses or delivers our patient services.
• An exciting opportunity has arisen for an enthusiastic and dedicated multi-tasked patient access officer to join our Patient Scheduling working in the central booking office within Broomfield Hospital, Chelmsford.
• You will support the service who you book theatres lists for, as well as, support the whole team with covering annual leave and sickness within the department.
• The central booking office currently book theatre lists for Gynae, Ophthalmology, General Surgery, UGI, LGI, Breast, Vascular, General Medicine, ENT, MaxFax, Head and Neck and Plastics.
• The post holder must have the ability to be flexible and adaptable for the changing needs of the service.
• Previous experience of working in a fast paced 'In patient/Patient Access' waiting list environment would be advantageous, however, full training will be provided.
• Excellent organisational skills, a confident telephone manner, good IT skills, and understanding of Service Change/development with previous experience of working in the NHS or within healthcare, would be desirable.
• Good general education in english and maths, Previous experience of working in the NHS or private sector

Other Factors Essential

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to towards everyone who uses or delivers our patient services.

Desirable

• Working Knowledge of Lorenzo

Skills and Aptitude Essential

• Understanding of the 18 week target and national definitions
• Ability to use own inititive and excellent organisation and prioritisation skills
• Ability to work indepently and part of a team

Education & Qualifications Essential

• Good general education in english and maths

Knowledge and Experience Essential

• Previous experience of working in the NHS or private sector

Desirable

• Working Knowledge of Lorenzo