Patient Access Officer

Transformation Unit; Chelmsford; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Chelmsford is hiring a Patient Access Officer (Band 4) to join the central booking office at Broomfield Hospital. You will support theatre scheduling across multiple specialties and cover annual leave and sickness.

The role requires good IT skills, experience in NHS or healthcare settings, and the ability to work accurately within waiting-list targets and with Lorenzo and Theatreman systems. Training is provided and the role is on-site.

Qualifications

• Good general education in English and maths.
• Experience in NHS or private sector advantageous.
• Willingness to work in a fast-paced patient access environment with good IT skills.

Responsibilities

• Provide a comprehensive patient monitoring and waiting list service within prescribed timescales.
• Monitor patient pathways from referral to treatment for all specialties under the Trust’s policy and NHS targets (RTT 18 weeks; 31/62 day cancer targets).
• Ensure efficient use of theatres and accurate data entry on Lorenzo and Theatreman systems.
• Communicate effectively with Consultants, clinical teams, patients, relatives and GPs.

Skills

18 week target understanding

Organisation & prioritisation

Teamwork & independence

Education

General education in English & Maths

Tools

Lorenzo

Job description

Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Broomfield Town Chelmsford Salary £28,392 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 27/10/2026 23:59

(**) Patient Access Officer

Band 4

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

An exciting opportunity has arisen for an enthusiastic and dedicated multi-tasked patient access officer to join our Patient Scheduling working in the central booking office within Broomfield Hospital, Chelmsford.

You will support the service who you book theatres lists for, as well as, support the whole team with covering annual leave and sickness within the department. The central booking office currently book theatre lists for Gynae, Ophthalmology, General Surgery, UGI, LGI, Breast, Vascular, General Medicine, ENT, MaxFax, Head and Neck and Plastics. The post holder must have the ability to be flexible and adaptable for the changing needs of the service.

Previous experience of working in a fast paced 'In patient/Patient Access' waiting list environment would be advantageous, however, full training will be provided. Excellent organisational skills, a confident telephone manner, good IT skills, and understanding of Service Change/development with previous experience of working in the NHS or within healthcare, would be desirable.

Please be aware this role may close early due to number of applications

No VISA sponsorship available for this role

Main duties of the job

To provide a comprehensive professional and efficient patient monitoring and waiting list service within prescribed timescales.

To monitor patients admitted pathway from referral to treatment for all specialties in accordance with the Trust’s Patient Access Policy and the NHS Constitution. These include RTT 18 weeks target and 31 and 62 day cancer targets.

To ensure efficient use of theatres.

Ensure all patients details are entered and updated accurately on to Lorenzo system and Theatreman.

Responsible for effective communication with Consultants and clinical teams, patients, relatives, General Practitioners.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

Are you looking for an exciting Patient Access Officer role using your unique qualities, then we want to hear from you?

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person specification

Other Factors

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to towards everyone who uses or delivers our patient services.

Education & Qualifications

• Good general education in english and maths

Knowledge and Experience

• Previous experience of working in the NHS or private sector
• Working Knowledge of Lorenzo

Skills and Aptitude

• Understanding of the 18 week target and national definitions
• Ability to use own inititive and excellent organisation and prioritisation skills
• Ability to work indepently and part of a team

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Jo Gilbey Job title Deputy General Manager, TACC & Head and Neck Email address [e-mail] Telephone number 0300 443 7833 Additional information