Elective Fast Track Booking Supervisor

ESHT; Hastings; Hybride; GBP 25 000 - 40 000; Plein temps

Avantages offerts par ce poste

NHS pension scheme

Onsite nurseries

Staff restaurants

Accommodation

Onsite parking (£50/year)

Résumé du poste

East Sussex Healthcare NHS Trust seeks an Elective Outpatient Booking Manager to lead the appointments team within the Medical and Urgent Suspected Cancer pathway. You will supervise the bookings office, oversee rostering and performance, and work to national targets.

The role requires excellent communication, organisation, and an understanding of NHS processes; experience in outpatients and cancer pathways is highly valued.

Qualifications

• GCSE English and Maths at grade C or above.
• NVQ3 admin or proven equivalent experience.
• Evidence of NVQ4-level development covering HR policy, outpatient management and staff supervision.

Responsabilités

• Assist the Elective Booking Manager by overseeing the Appointments officer, rostering, leave and performance.
• Demonstrate pro-activity and excellent communication; understand national performance targets.
• Ensure bookings comply with Trust and national policies and that documentation is complete.
• Experience in an NHS environment is desirable.

Connaissances

Administration experience

Staff supervision

PAS system

Oasis & OPD knowledge

NHS environment experience

Recruitment

Formation

GCSE English & Maths (C or above)

NVQ3 admin or equivalent

NVQ4 equivalent including HR policy, Outpatients management, Staff supervision

Outils

PAS system

Oasis

Datix

Description du poste

We do not charge fees for job applications, recruitment processes, sponsorship arrangements or employment offers. All current vacancies can be found below, with the published contact details being the only authorised routes for recruitment communications, applications and verification of job offers.

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

An opportunity has arisen for an Elective outpatient Supervisor Role within our Fast Track Booking Service. The applicant would be expected to be able to demonstrate previous supervisory experience and a strong knowledge of the Cancer pathways.

Main duties of the job

The Successful applicant would be supporting the Elective Booking Manager in the running of the Appointments officer including electronic rostering, leave and performance. You would need to be confident, pro-active and have excellent communication skills. Knowledge of National performance targets is desirable and an understanding of organisational objectives. You would be expected to ensure all bookings are managed in line with Trust and national policies and that all documentation is administered. Experience within the NHS would be desirable.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

Person specification

Qualifications

• Educated to GCSE (or equivalent) to include English and Maths Grade C or above.
• NVQ3 admin or proven equivalent experience
• Evidence of continued development to NVQ4 equivalent including: o Knowledge of Human Resources Policy and Procedures o Knowledge of Outpatients appointment management o Staff supervision and customer care.

Experience

• Previous experience in an Administration working environment
• Experience of managing administration staff
• Managing conflict in the workplace
• Experience and understanding of a PAS system
• Experience and thorough working knowledge of Oasis and the Clinics for OPD
• Working to tight deadlines and prioritising workload
• Customer care skills and experience in the NHS
• Managing rotas for groups of staff
• Experience of dealing with PALS, Complaints and Datix incidents
• Experience of recruitment and selection of staff

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications.

Job title Elective Outpatient Booking Manager Additional information

Beverley Watkins

Elective Outpatient Booking Manager – Medical and Urgent Suspected Cancer

[e-mail]

Ext: 794502