Patient Access Front Desk & Admin (6-Month FTC)

The Methodist Church in Britain; Royal Borough of Kingston upon Thames; On-site; GBP 17,000 - 21,000; Full time

Job summary

Kingston Hospital Albany Unit is seeking a six-month fixed-term receptionist to join the Patient Access team. You will check patients in, record attendance and book follow-up appointments in line with the hospital Access Policy, while handling telephone inquiries and performing back-office administration.

The role requires healthcare administrative experience and the ability to work effectively within a multi-disciplinary team, ensuring accurate record-keeping and excellent front-of-house

Qualifications

• NVQ Level 2 in Business Administration or Customer Care or equivalent experience.
• GCSE or equivalent.

Responsibilities

• Greet patients attending Kingston Hospital appointments and provide information.
• Record patient attendance (check-in) and book follow-up appointments on CRS.
• Schedule follow-up appointments across specialties per Kingston Hospital Access Policy.
• Keep patient records on CRS accurate and updated at every visit.
• Handle telephone enquiries with professionalism and confidentiality.
• Relay information from managers to patients and visitors as appropriate.
• Provide back-office support to the Patient Access team.
• Assist with a range of administrative duties within the Patient Access team.

Skills

Attention to detail

Excellent communication

Telephone manner

MS Word & Excel

Education

NVQ Level 2 in Business Administration or Customer Care

GCSE or equivalent

Tools

CRS

MS Word

MS Excel

Job description

Kingston Hospital Albany Unit is seeking a six-month fixed-term receptionist to join the Patient Access team. You will check patients in, record attendance and book follow-up appointments in line with the hospital Access Policy, while handling telephone inquiries and performing back-office administration.

The role requires healthcare administrative experience and the ability to work effectively within a multi-disciplinary team, ensuring accurate record-keeping and excellent front-of-house