Albany Receptionist

The Methodist Church in Britain; Royal Borough of Kingston upon Thames; On-site; GBP 17,000 - 21,000; Full time

Job summary

Kingston Hospital Albany Unit is seeking a six-month fixed-term receptionist to join the Patient Access team. You will check patients in, record attendance and book follow-up appointments in line with the hospital Access Policy, while handling telephone inquiries and performing back-office administration.

The role requires healthcare administrative experience and the ability to work effectively within a multi-disciplinary team, ensuring accurate record-keeping and excellent front-of-house

Qualifications

• NVQ Level 2 in Business Administration or Customer Care or equivalent experience.
• GCSE or equivalent.

Responsibilities

• Greet patients attending Kingston Hospital appointments and provide information.
• Record patient attendance (check-in) and book follow-up appointments on CRS.
• Schedule follow-up appointments across specialties per Kingston Hospital Access Policy.
• Keep patient records on CRS accurate and updated at every visit.
• Handle telephone enquiries with professionalism and confidentiality.
• Relay information from managers to patients and visitors as appropriate.
• Provide back-office support to the Patient Access team.
• Assist with a range of administrative duties within the Patient Access team.

Skills

Attention to detail

Excellent communication

Telephone manner

MS Word & Excel

Education

NVQ Level 2 in Business Administration or Customer Care

GCSE or equivalent

Tools

CRS

MS Word

MS Excel

Job description

This six-month fixed-term receptionist post sits in the Patient Access team at Kingston Hospital's Albany Unit, which runs outpatient clinics. The work centres on checking patients in, recording attendance and booking follow-up appointments in line with the hospital's access policy. It also covers telephone enquiries and back-office administration, so accurate record-keeping on the patient system matters as much as front-of-house manner. Candidates need healthcare administrative experience and experience of working in a multi-disciplinary team.

What the job involves

• Give patients attending Kingston Hospital appointments a friendly reception service, with advice, guidance and information
• Record patient attendance (check-in) and book follow-up appointments on CRS
• Schedule follow-up appointments across a range of specialities in line with the Kingston Hospital Access Policy
• Keep patient records on CRS accurate and fully maintained, updating them at every visit
• Handle telephone enquiries from patients and relatives politely, accurately and in line with confidentiality and data protection policies
• Relay information from department managers to patients and visitors as appropriate
• Provide back-office support to the Patient Access team
• Help complete a range of administrative duties within the Patient Access team

What's required

Qualifications

• NVQ Level 2 in Business Administration or Customer Care, or equivalent experience
• GCSE or equivalent

Experience

• Experience of healthcare administrative systems and processes
• Experience of working within a multi-disciplinary team

Skills & knowledge

• Attention to detail, with the ability to check and record data reliably and self-check own work
• Excellent communication skills with staff at all levels and with patients
• Good telephone manner and technique
• Computer keyboard skills in MS Word and Excel