Patient Access Coordinator – Front Desk (NHS)

The Methodist Church in Britain; Maidenhead; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

NHS Pensions

25 days annual leave

Job summary

The Receptionist works at the St Marks Hospital Same Day Service for Maidenhead Primary Care Network, acting as the first point of contact for patients and visitors. You will welcome patients, check them in for appointments, manage bookings, and handle enquiries in person and by phone.

The role supports a multidisciplinary clinical team, keeps records accurate, and helps ensure smooth day-to-day operations during weekday daytime hours.

Qualifications

• Proficient with standard computer systems and EMIS or similar patient management software.
• Strong communication and customer-facing skills.
• Excellent organisational and administrative abilities.
• Ability to prioritise workload in a busy healthcare environment.

Responsibilities

• Welcome patients and visitors in a professional, courteous manner.
• Check patients in for appointments on the EMIS clinical system.
• Manage appointments, cancellations and amendments per service protocols.
• Respond to patient enquiries in person, by phone and electronically.
• Keep patient demographics accurate and up to date.
• Direct patients to the appropriate clinician or service.
• Maintain accurate patient records.
• Provide administrative support to a multidisciplinary clinical team.
• Support the day-to-day running of the service.

Skills

Computer literacy

Customer service

Organisational skills

Workload prioritisation

Job description

The Receptionist works at the St Marks Hospital Same Day Service for Maidenhead Primary Care Network, acting as the first point of contact for patients and visitors. You will welcome patients, check them in for appointments, manage bookings, and handle enquiries in person and by phone.

The role supports a multidisciplinary clinical team, keeps records accurate, and helps ensure smooth day-to-day operations during weekday daytime hours.