Front Desk & Appointments Coordinator

NHS Jobs; Maidenhead; On-site; GBP 23,000 - 28,000; Full time

Job summary

NHS Jobs in Maidenhead is seeking a receptionist to greet patients and visitors warmly, verify demographics in the EMIS system, and support front desk operations. You will respond to queries in person, by phone, and electronically, and handle appointment bookings, cancellations, and amendments following service protocols.

The role is based on site and offers pro rata pay for part-time arrangements. This position emphasizes professional communication, efficiency, and a patient-centred approach,

Qualifications

• Experience in front-line reception or customer service is preferred.
• Good communication and interpersonal skills for a patient-facing role.
• Ability to handle inquiries calmly and efficiently.

Responsibilities

• Greet patients and visitors in a professional, courteous manner.
• Check patients in for appointments using the EMIS system.
• Ensure patient demographics are accurate and updated where necessary.
• Respond to patient enquiries in person, by telephone and electronically.
• Manage appointments, cancellations and amendments per service protocols.

Skills

Customer service

Communication

Professionalism

Tools

EMIS knowledge

Job description

NHS Jobs in Maidenhead is seeking a receptionist to greet patients and visitors warmly, verify demographics in the EMIS system, and support front desk operations. You will respond to queries in person, by phone, and electronically, and handle appointment bookings, cancellations, and amendments following service protocols.

The role is based on site and offers pro rata pay for part-time arrangements. This position emphasizes professional communication, efficiency, and a patient-centred approach,