Receptionist

Maidenhead Primary Care Network; Thatcham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

NHS Pensions

25 days annual leave

Job summary

Maidenhead Primary Care Network in Thatcham at the St Marks Hospital Same Day Service seeks a friendly Receptionist to manage patient check-ins, appointments and enquiries. The role supports a multidisciplinary clinical team and upholds high standards of patient care while working Monday to Friday, 9:00am–5:00pm.

You will be computer and IT literate with strong organisational and communication skills, able to prioritise workload and deliver excellent customer service in a busy reception

Qualifications

• Computer and IT literate
• Strong organisational and communication skills
• Ability to prioritise workload
• Commitment to delivering high standards of customer service

Responsibilities

• Greet patients and visitors in a professional, courteous manner
• Check patients in for appointments using EMIS
• Ensure patient demographics are accurate and updated
• Respond to patient enquiries in person, by telephone and electronically
• Manage appointment bookings, cancellations and amendments
• Direct patients to the appropriate clinician or service

Skills

Customer service

Reception duties

IT literate

Communication skills

Job description

Based at the St Marks Hospital Same Day Service, the Receptionist will be the first point of contact for patients, providing a friendly, professional and efficient reception and administrative service. The service operates Monday to Friday, 9:00am to 5:00pm, and currently delivers a range of clinics including First Contact Physiotherapy, GP clinics, Advanced Nurse Practitioner clinics, and Health Checks. The postholder will be responsible for welcoming patients, managing appointments, handling telephone and face-to-face enquiries, maintaining accurate patient records and supporting the smooth day-to-day operation of the service. They will work closely with and provide administrative support to a multidisciplinary clinical team, ensuring excellent patient care and service delivery at all times. Please note, we reserve the right to close this vacancy earlier than the advertised closing date should a sufficient number of suitable applications be received. Please note that this role is not eligible for visa sponsorship. Therefore, applicants must have an existing right to work in the UK, as we are unable to consider applications requiring sponsorship. The successful candidate will be computer and IT literate, with strong organisational and communication skills, the ability to prioritise workload effectively and a commitment to delivering high standards of customer service. They will be friendly, approachable, adaptable and able to support clinicians and colleagues with a range of administrative and operational tasks as required.

Benefits

• NHS Pensions
• 25 days annual leave

Reception Duties

Greet patients and visitors in a professional, courteous and welcoming manner. Check patients in for appointments using the EMIS clinical system. Ensure patient demographics are accurate and updated where necessary. Respond to patient enquiries in person, by telephone and electronically. Manage appointment bookings, cancellations and amendments in accordance with service protocols. Direct patients to the appropriate clinician or service.