Access Coordinator - Endoscopy

The provided job description contains substantial information about the responsibilities and person specifications for a role related to surgical scheduling and patient management. However, the formatting can be improved for better readability and engagement by properly structuring headers, lists, and emphasizing key sections. Additionally, some repetitive or less relevant content, such as the initial social network login prompt, should be removed. Here is a refined version:

Job Responsibilities

1. Ensure elective theatre lists are compiled and updated on iCS or other Trust systems, reviewed and signed off by surgical teams and management.
2. Contact patients to offer admission dates, coordinate with them, and confirm appointments in line with the Patient Access Policy.
3. Create waiting list entries for patients requiring admission, ensuring correct OPC codes are used.
4. Schedule patient appointments, ensuring full booking on iCS, and send confirmation letters or telephone patients for short-notice bookings.
5. Book patients in chronological order or based on clinical urgency, and lead in theatre capacity utilization.
6. Arrange HDU and ITU beds according to procedure needs or surgical team requests.
7. Manage elective admissions for cancer patients in coordination with Cancer MDT Coordinators to meet pathway targets.
8. Schedule pre-operative assessments at least two weeks before surgery and ensure capacity is used efficiently.
9. Book Covid swab appointments three days prior to surgery.
10. Implement instructions from pre-operative assessments and rebook patients per breach guidelines if necessary.
11. Liaise with other specialties for complex case scheduling and understand capacity and case mix impacts.
12. Maintain up-to-date records of consultant and team leave, confirming list status six weeks in advance.

Waiting List Management and Validation

1. Proactively manage patient pathways to avoid breaches and resolve issues such as cancelled operations.
2. Understand and apply the 18-week RTT rules to manage patient journeys effectively.
3. Identify and report issues affecting RTT pathway delivery, including capacity constraints.
4. Understand cancer and diagnostics targets related to scheduling.

Person Specification

Education/Qualifications

• NVQ 4 in customer care or equivalent qualification/experience

Knowledge & Experience

• Experience in a patient/customer-facing role
• NHS experience
• Understanding of confidentiality and data protection acts
• Knowledge of booking systems, RTT pathways, and targets
• Accurate data entry and keyboard skills
• Proficiency in Microsoft Office

Skills, Abilities, and Attributes

• Typing speed of at least 30 words per minute
• Strong IT skills and excellent communication skills
• Ability to prioritize and work independently
• Organizational and numerical skills
• Problem-solving and adaptability
• Effective team working and customer service skills
• Attention to detail and time management
• Polite, sympathetic manner, and professional appearance

HEART Values

• Demonstrate commitment to Trust HEART values – Honesty, Equity, Accountability, Respect, and Teamwork.