Patient Access Coordinator

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Patient Access Coordinator within a busy Dental Services department. This role involves being the first point of contact for patients, providing excellent customer service, and managing appointments to ensure smooth operations. The ideal candidate will demonstrate caring, ambition, and inclusivity while supporting a unique patient cohort. Join a dedicated team that values its staff and strives to meet the needs of every individual. If you're looking for a fulfilling role in a dynamic healthcare environment, this position is perfect for you.

Qualifications

• Experience in a customer-facing role within healthcare is essential.
• Ability to manage patient appointments and queries effectively.

Responsibilities

• Act as the first point of contact for all patient access queries.
• Schedule appointments and manage bookings efficiently.
• Ensure patients are reminded of their appointments appropriately.

Skills

Customer Service

Appointment Scheduling

Communication Skills

Organizational Skills

Education

High School Diploma

Relevant Experience in Healthcare

Job description

An exciting opportunity has arisen within Dental Services in Sedation and Special Care Dentistry for a Band 3 Patient Access Coordinator. This is a permanent position for (37.5 hours / 5 days a week) based at Guy's Hospital.

Sedation and Special Care Dentistry is a busy, mixed outpatient and admissions service, meeting the needs of a complex and unique patient cohort.

The Patient Access Coordinator will work on the reception desk as the first point of contact for patients and service users. You will provide excellent customer service and show willingness and initiative to deal with enquiries. The Patient Access Coordinator will be expected to schedule appointments, manage all the bookings on the day, including cashing up and chasing missing outcomes, and liaise with clinical staff to ensure the smooth running of the day-to-day.

• Act as the first point of call for all patient access queries to the Trust
• On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines
• Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies
• Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed
• Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols
• Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone
• Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support)

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The Post Holder Will Be:

• Caring
• Ambitious
• Inclusive

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.

For further details / informal visits contact: Name: Anam Hassan Job title: Assistant Service Manager Email address: [e-mail]