Booking Co-ordinator

NHS Professionals; Manchester, Salford; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Professionals is seeking an administrator to join its team, supporting NHS Trusts by recording patient details, appointments, admissions and waiting lists in Trust systems such as Hive. You will ensure timely data entry and maintain high data quality in line with policy.

The role involves handling patient notes, scheduling tasks, responding to enquiries, and escalating issues to managers. Strong Microsoft Office skills and excellent communication are essential, along with a proactive

Qualifications

• Proven experience in an administrative or clerical role with strong organisational skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Excellent phone etiquette and clear professional communication.
• Knowledge of office procedures and data management practices.
• Familiarity with HIVE system.

Responsibilities

• Contribute to the administrative data input to clinical and corporate systems.
• Maintain case-note documents, tracking and ordering these via Trust systems as required.
• Accessing scanned documents and patient notes.
• Cancellation and rebooking of appointments as necessary.
• Escalate issues, complaints and capacity problems to their manager or team leader.
• Assist in the complaint's resolution procedure as appropriate.
• Maintain supplies of patient information and literature.
• Complete booking and scheduling tasks as directed.

Skills

Administrative/clerical experience

Microsoft Office proficiency

Phone etiquette

Office procedures & data management

HIVE experience

Job description

NHS Professionals operates the largest NHS staff bank within its region, specialising in connecting dedicated healthcare professionals with trusted NHS Trusts. We are committed to supporting healthcare workers by offering flexible working opportunities, career development, and comprehensive support for international recruitment. Our mission is to help individuals achieve a balanced and fulfilling career within the NHS community.

Job purpose

Utilise the Trust Systems to accurately record patient details and activities (including but not limited to appointments, admissions, discharge, and additions to waiting lists) and ensure the timely recording of all patient activity in line with the Trust Patient Access Policy, including data quality requirements.

Responsibilities

• Contribute to the administrative data input to clinical and corporate systems.
• Maintain case-note documents, tracking and ordering these via Trust systems as required.
• Accessing scanned documents and patient notes.
• Cancellation and rebooking of appointments as necessary.
• Escalate issues, complaints and capacity problems to their manager or team leader.
• Assist in the complaint's resolution procedure as appropriate.
• Maintain supplies of patient information and literature.
• Complete booking and scheduling tasks as directed.

Essential Skill

• Proven experience in an administrative or clerical role with strong organisational skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Excellent phone etiquette with the ability to communicate clearly and professionally.
• Knowledge of office procedures, data management practices, and basic is desirable.
• Knowledge and experience of using HIVE

3

Under supervision, using patient tracking list and Hive work queues, manage waiting list to ensure adequate capacity use.

Undertake/assist in the validation of clinics.

Contribute to best practices and assist in developing working practices in the team to deliver efficient and effective services, ensuring Trust priorities, including clinical / treatment pathways.

Assist with collating reports and statistical data for audit, research, or similar purposes.

Maintain diaries, arrange meetings, record outcomes and key actions preparing appropriate paperwork as required.